Accessibility laws that apply
Erik Nielsen Whitehorse International Airport must follow the Canada Transportation Act, Accessible Transportation for Persons with Disabilities Regulation, Part 1 and Part 4.
Help with your baggage
Your airline will provide you with baggage assistance.
Curbside access to the airport
You'll find accessible curbsides to enter the airport at:
- the airport arrivals door; and
- other locations near the airport terminal.
View the airport map for accessible curbside locations.
Ground transportation
A number of companies provide ground transportation services for people with disabilities. Contact them directly.
Pet relief areas
- The indoor pet relief area within the terminal is in the Gate 1 boarding lounge area.
- The outdoor relief area is south of the terminal building, outside the arrivals doors.
View the airport map for pet relief locations both inside and outside the terminal.
Questions and complaints
If you have any concerns about accessible services at the airport, contact us at yxy@yukon.ca or 867-667-8440. We'll respond to you within 3 business days.
Service animals
We welcome service animals at the airport.
Special needs security line
We have a special accessible security screening line for airport passengers.
Wheelchair service and escort passes for caretakers
You can ask for wheelchair services and escort passes through your carrier.
Airport services
Charging stations
You'll find public charging stations for you electronic devices in the main passenger waiting room.
Food services
There are vending machines in the pre- and post-security screening areas.
Gift shop
Snacks and gifts
Phone: 867-633-4646
Hours of operation
The airport is open 24 hours a day, 7 days a week.
Lost and found
Phone: 867-667-8451
Map
View a map of the terminal and parking lot.
Pets
All animals in the airport must be leashed or contained.
Security
Airport security is on duty 24 hours a day, 7 days a week.
Phone: 867-667-8451
Security screening
The security screening line opens 90 minutes before scheduled flights.
View a list of permitted and prohibited items.
Storage lockers
There is no storage locker service at the airport.
Wi-Fi
Access free Wi-Fi throughout the airport terminal.
Network: YXY-Public
To contact Erik Nielsen Whitehorse International Airport, call 867-667-8440 from 9 am to 5 pm Mondays to Fridays (excluding holidays) or contact us at yxy@yukon.ca.