Erik Nielsen Whitehorse International Airport passenger services

Accessibility laws that apply

Erik Nielsen Whitehorse International Airport must follow the Canada Transportation Act, Accessible Transportation for Persons with Disabilities Regulation, Part 1 and Part 4.

Help with your baggage

Your airline will provide you with baggage assistance.

Curbside access to the airport

You'll find accessible curbsides to enter the airport at:

  • the airport arrivals door; and
  • other locations near the airport terminal.

View the airport map for accessible curbside locations.

Ground transportation

A number of companies provide ground transportation services for people with disabilities. Contact them directly.

Pet relief areas

  • The indoor pet relief area within the terminal is in the Gate 1 boarding lounge area.
  • The outdoor relief area is south of the terminal building, outside the arrivals doors.

View the airport map for pet relief locations both inside and outside the terminal.

Questions and complaints

If you have any concerns about accessible services at the airport, contact us at or 867-667-8440. We'll respond to you within 3 business days.

Service animals

We welcome service animals at the airport.

Special needs security line

We have a special accessible security screening line for airport passengers.

Wheelchair service and escort passes for caretakers

You can ask for wheelchair services and escort passes through your carrier.

Airport services

Charging stations

You'll find public charging stations for you electronic devices in the main passenger waiting room.

Food services

There are vending machines in the pre- and post-security screening areas.

Gift shop

Snacks and gifts
Phone: 867-633-4646

Hours of operation

The airport is open 24 hours a day, 7 days a week.

Lost and found

Phone: 867-667-8451


View a map of the terminal and parking lot.


All animals in the airport must be leashed or contained.


Airport security is on duty 24 hours a day, 7 days a week.
Phone: 867-667-8451

Security screening

The security screening line opens 90 minutes before scheduled flights.
View a list of permitted and prohibited items.

Storage lockers

There is no storage locker service at the airport.


Access free Wi-Fi throughout the airport terminal.
Network: YXY-Public


To contact Erik Nielsen Whitehorse International Airport, call 867-667-8440 from 9 am to 5 pm Mondays to Fridays (excluding holidays) or contact us at