Airport passenger services

Accessibility

Wheelchair service and escort passes for caretakers

Airlines offer wheelchair service and they can also provide a family member or caretaker with an escort pass so they can enter the boarding area to assist you. Contact your airline to make arrangements.

Service animals

Service animals are welcome at the airport.

Accessible transportation options

A number of local car rental agencies, taxis, City of Whitehorse public transportation and courtesy vehicles provide mobility aids. Contact them directly.

Special needs security line

The airport has a special accessible security screening line for any passengers who feel they need to use it.

Arriving for your flight

To ensure everyone has enough time for check-in and security screening, passengers should arrive at least 90 minutes before domestic flights and 2 hrs before international flights.

Border services

The Canada Border Services Agency office is staffed during international flights, or when called for customs processing.

Phone: 867-667-3965
Toll-free: 1-800-461-9999

Charging stations

Public charging stations for electronic devices are available in the main passenger waiting room.

Dining

Shanti’s Restaurant
Hours: 4:30 a.m. to 5 p.m.
Phone: 867-633-4745

Gift shop

Snacks and Gifts
Phone: 867-633-4646

Hours of operation

The airport is open 24 hours a day, 7 days a week

Lost and found

Phone: 867-667-8451

Pets

All animals in the airport must be leashed or contained.

Security

Airport security is on duty 24 hours a day, 7 days a week.
Phone: 867-667-8451

Security screening

The security screening line opens 90 minutes before scheduled flights.
View a list of permitted and prohibited items.

Storage lockers

There is no storage locker service at the airport.

Wi-Fi

Access free Wi-Fi throughout the airport terminal.
Network: YXY-Public

Contact: 

To contact Erik Nielsen Whitehorse International Airport, call 867-667-8440 from 8 a.m. to 5 p.m. Mondays to Fridays (excluding holidays) or use our contact form.