Try resolving disagreements before they become a bigger problem.
As a landlord or tenant, you should understand your rights and obligations and the terms and conditions of your tenancy agreement. If the issue can't be resolved, you can apply for a dispute resolution.
Review the dealing with disputes fact sheet.
Apply for dispute resolution
A landlord or tenant can apply for dispute resolution.
- Complete an application form
- Submit the application
In person: 307 Black Street in Whitehorse. Our office hours are from Monday to Friday from 8:30 a.m. to 4:30 p.m.
Email: rto@gov.yk.ca. Please follow up with us to ensure we received your application and payment.
Fax: 867-393-6317
Mail:
Government of Yukon
Residential Tenancies Office (C-7)
Box 2703
Whitehorse, Yukon Y1A 2C6 - Pay the application fee of $50 or apply for a fee waiver.
Review the applications for dispute resolution fact sheet.
Review the deadlines for applying for dispute resolution fact sheet.
After we accept your application
- We will set a date for the hearing.
- We will prepare hearing packages for both parties and will let the applicant know when to pick them up.
- The applicant will serve the respondent and provide us with a completed declaration of service form.
After you serve the hearing package
The respondent may choose to provide their own submissions.
- Similar to the original submissions, we will make copies and then contact the respondent.
- They will serve their submissions on the applicant and provide us with a completed declaration of service form.
The hearing process
The applicant and respondent will have a fair opportunity to participate in the hearing process.
After the hearing process concludes
We will generally issue a final and binding written decision and order. Both of these can be filed in Yukon Supreme Court.
Review the orders and decisions fact sheet.