Resolve a landlord or tenant dispute

Try resolving disagreements before they become a bigger problem.

As a landlord or tenant, you should understand your rights and obligations and the terms and conditions of your tenancy agreement. If the issue can't be resolved, you can apply for a dispute resolution.

View the resolving a dispute information sheet.

Apply for dispute resolution

A landlord or tenant can apply for dispute resolution.

1. Complete an application form
2. Submit the application
   In person: 307 Black Street in Whitehorse. Our office hours are from Monday to Friday from 8:30 a.m. to 4:30 p.m.
   Email: rto@yukon.ca. Please follow up with us to ensure we received your application and payment.
   Fax: 867-393-6317
   Mail:
   Government of Yukon
   Residential Tenancies Office (C-7)
   Box 2703
   Whitehorse, Yukon Y1A 2C6
3. Pay the application fee of $50 or apply for a fee waiver.

Review the applications for dispute resolution info sheet.

Review the deadlines for applying for dispute resolution fact sheet.

Tips for filling out the application

• Be clear, concise, and measured in your submissions.  It should be relevant, avoid making character attacks, and be appropriate to the matter.

• Meet all deadlines set by the our office or contact the adjudicator or mediator if you require an extension to deadlines.

• Be prepared and read all the documents and evidence sent to you.

• Ask questions if you do not understand the process or you need more information in order to fully participate in the process.

After we accept your application

• We will set a date for the hearing.
• We will prepare hearing packages for both parties and will let the applicant know when to pick them up.
• The applicant will serve the respondent and provide us with a completed declaration of service form:
  • Tenant serving landlord declaration of service form 
  • Landlord serving tenant declaration of service form

After you serve the hearing package

The respondent may choose to provide their own submissions.

• Similar to the original submissions, we will make copies and then contact the respondent.
• They will serve their submissions on the applicant and provide us with a completed declaration of service form:
  • Tenant serving landlord declaration of service form 
  • Landlord serving tenant declaration of service form

The hearing process

The applicant and respondent will have a fair opportunity to participate in the hearing process.

After the hearing process concludes

We will generally issue a final and binding written decision and order. Both of these can be filed in Yukon Supreme Court.

Review the orders and decisions info sheet.

Review of a decision or order

A review is only a chance to re-argue the original case. It is not a rehearing. A review of a decision or order may take place only if the reason is one of three reasons with evidence.

To apply for a review, the person must provide enough evidence to support the grounds for the review and pay a $75 fee.

The person may apply to waive the fee. The application will be granted if the person provides evidence that they cannot afford the fee.

Complete the application for review form.

Look at past decisions

In preparing for dispute resolution, it’s helpful to look at past decisions to understand why some disputes were successful, while others were not.  

Review past decisions and orders of the Yukon Residential Tenancies Office. 

Decisions of the Residential Tenancies Office are binding and legal documents. Once a decision or order is made, the landlord and tenant will receive a written copy. Failure to follow decisions or orders may result in lawsuits in the Yukon Supreme Court.