Information current

November 30, 2020

We're in Phase 3 of our COVID-19 Path Forward plan. Watch the latest video update. For medical questions or if you feel ill, phone 811, or launch the COVID-19 self-assessment tool.

Read our self-isolation rules for everyone entering Yukon.

Vulnerable populations: COVID-19 guidance

Vulnerable people who are experiencing a cough, fever or chills, or difficulty breathing should have their symptoms assessed by:

While calling or using the online self-assessment tool is ideal, people who do not have access to the internet or a phone or who are unable to navigate the information provided to them, may go to their emergency department or local community health centre to get care.

If someone has symptoms and needs immediate, urgent medical attention, they should call 911 and say they may have COVID-19.

Where people can get tested 

In Whitehorse

  • Currently, the emergency department at the Whitehorse General Hospital is the main testing site in Whitehorse.
  • In rare circumstances, when an individual requires additional support and is unable to go to the emergency department, the Referred Care Clinic staff can go to a specific location to test someone who’s already on their client list.
  • The Kwanlin Dün Health Centre also offers COVID-19 testing for existing clients.

In communities

  • Following an assessment, if someone with symptoms needs testing they should call ahead to the local health centre to request an appointment. Same day appointments are available and will be prioritized.
  • People arriving for testing will be met at the door and asked to wash their hands with hand sanitizer and will be given a mask.
  • After testing, the nurse will assess the person’s situation for any possible barriers that may impact their ability to self-isolate. If barriers are identified, the nurse will work with the individual or a service provider to connect them with the appropriate supports and ensure they are able to appropriately self-isolate.

When someone is tested for COVID-19

  • All patients tested for COVID-19 must self-isolate.
  • If the test result comes back negative, the patient should continue to follow the guidance of Yukon Communicable Disease Control.
  • If the test result comes back positive, a public health nurse will contact the person or their caregiver to initiate contact tracing. This may also include working with community partners.

 

  • Anyone arriving in Yukon from places outside British Columbia, the Northwest Territories or Nunavut must self-isolate for 14 days.

Other reasons why people may need to self-isolate for 14 days include:

  • having direct contact with someone who has COVID-19 and being advised to self-isolate by Yukon Communicable Disease Control or a community health centre nurse;
  • having symptoms and waiting for testing;
  • having symptoms, being tested and waiting for results; or
  • having COVID-19.

Self-isolation is when someone stays at home or within a specific area and avoids all situations where they may come into contact with others.

Where people can self-isolate

Yukon residents can self-isolate in all communities.

Non-residents must self-isolate in Whitehorse.

Yukon residents arriving in Whitehorse are allowed to travel to their home community to safely self-isolate:

  • at home; or
  • in another facility capable of meeting self-isolation requirements.

Some people may need help from someone else to provide them with supports or supplies so they can remain in self-isolation.

Partnerships with local service providers, including non-governmental organizations, will help people be able to self-isolate more successfully.

Helping people who need support to self-isolate

Resources are available if Yukoners need help to self-isolate safely in Whitehorse or in a community. Service providers may also reach out on a client’s behalf.

Email support

  • People can email covid19info@gov.yk.ca to receive help. Emails are monitored from 7:30 a.m. to 8 p.m., Monday to Friday.

Phone support

  • People can call the COVID-19 Info Line at 877-374-0425 between 7:30 a.m. and 8 p.m. 7 days a week.
  • Emergency self-isolation requests can be directed to the Government of Yukon’s Emergency Support Services at 867-332-4587. This phone number is answered on Monday to Friday from 7:30 a.m. to 8 p.m. and on Saturday and Sundays from 1 p.m. to 3 p.m. For other hours of the day, people can leave a message and we'll call back the following day.

Other support

Limited options are available for individuals that have difficulty accessing a phone or internet. Several organizations that had drop-in services for this purpose are still offering this service on a limited basis. Please consult the list of local organisations offering support to vulnerable populations in the appendix for more information.

Self-isolation facilities in Yukon

We've set up self-isolation facilities in the majority of communities, including Whitehorse. These facilities are only intended to be used as a last resort once people have explored all available options to them.

If it would be better for someoneto self-isolate outside of a self-isolation facility, we will encouraged them to do so. All requests for self-isolation support are assessed and approved by an Emergency Social Services worker.

Anyone entering Yukon who requires help to self-isolate in Whitehorse will need to present an approval form to Border Enforcement.  

In communities

Self-isolation facilities are set up to provide a place to safely stay and self-isolate for people who are already in the community. In many places these facilities are hotels or motels. Food is delivered daily and a laundry service is provided.

In Whitehorse

The Coast High Country Inn is the current self-isolation facility in Whitehorse. The rooms are free of charge for self-isolation guests who are registered through Emergency Support Services prior to arrival. Internet, TV and a landline are included with the room at no charge. A support worker is currently available onsite at the hotel Monday to Friday from 1 p.m. to 5 p.m. to carry out wellness checks and provide any additional support.  

Accessing supports during self-isolation

In partnership with a range of organizations, at this time the Government of Yukon's Emergency Support Services acts as a centralized contact point for locally available social supports and services in all communities, including Whitehorse.

They can also arrange transportation for someone to get to a self-isolation facility and link them to supports for mental wellness and substance use care.

How long we provide this service for depends on the stages of Yukon’s pandemic response and so it’s important to ask about service changes.

As much as possible, individuals requiring support should be connected to the organizations they’re familiar with and trust. A list of local organisations offering support and services can be found on page 19[J4] . A list of these supports and many others can also be found in the HelpSeeker app[J5] .

If an organization or facility cannot meet the emergency needs of a client they can contact Emergency Support Services at 867-332-4587.

Daily monitoring at self-isolation facilities

There will be daily check-ins to monitor the physical and mental health of everyone in self-isolation. If guests develop symptoms or if symptoms worsen, a nurse will follow up.

  • Anyone self-isolating at a self-isolation facility in a community will receive a daily call from Emergency Support Services.
  • Anyone staying at the self-isolation facility in Whitehorse, will receive a daily check-in. An onsite support worker will check in on Monday to Friday and Emergency Support Services staff will check in on the weekend.

 

In Whitehorse

It’s important that Yukoners continue to access health care services during the COVID-19 pandemic.

Call first

Individuals should not go to the emergency department at Whitehorse General Hospital, their family doctor, or a walk-in clinic without calling first. A phone call beforehand is important so staff can make sure all appropriate measures are taken to avoid possible transmission of the virus to other patients and staff.

While calling in advance is ideal, people may still go directly to the emergency department to seek care.

Find Whitehorse hospital information

Visit the Yukon Hospital Corporation website for the latest information on what services are available at Whitehorse General Hospital.

Get support for health issues

Resources are available if someone needs to see a health care provider about any health-related issue:

  • Individuals can call their family doctor to set up an appointment. A web, phone or in-person appointment will be set up based on the need or type of care required.
  • If someone does not have a family doctor they can call the walk-in clinic at River Valley Medical Clinic at 867-667-6491 from 9 a.m. and 5 p.m.
  • If someone does not have a family doctor and has complex substance use or mental health issues and cannot be seen at the walk-in clinic, they can be referred to the Referred Care Clinic at 867-668-2552 by Mental Wellness and Substance Use staff, or through the Referred Care Clinic outreach team.
  • If someone needs opioid treatment services they can contact the Referred Care Clinic directly, even if they are not already a client.

In communities

Community health centre staff are there to continue to serve the health needs of the community. They're working to ensure that the health centre remains a safe place for people to come and seek care.

  • To see a health care provider about any health-related issue, people can call their local health care centre to set up an appointment.
  • A web, phone or in-person appointment will be set up based on the need or type of care required.

If people need support with appointments

  • If someone is unable to set up an appointment or if they need support they can contact Emergency Support Services at 867-332-4587.
  • If someone is unable to call, they can go to the health centre where they’ll be greeted at the door. If they have any symptoms they must wear a mask. Anyone entering the facility will be asked to sanitize their hands before entering.

Find a hospital or health centre

Not only are causes of homelessness worsened as a result of the pandemic but people experiencing homelessness are also at higher risk of COVID-19.

They may be unable or have difficulties following preventative measures such as physical distancing and hand washing to protect themselves. They may also have poor access to health care and live in situations that increase risk of contracting and spreading COVID-19.

Testing for COVID-19

Anyone experiencing homelessness with a new or worsening cough, fever or difficulty breathing should have their symptoms assessed.

Testing at Whitehorse Emergency Shelter

COVID-19 testing is available at the Whitehorse Emergency Shelter for people meeting the testing criteria. Emergency Medical Services conduct COVID-19 testing. They're already providing basic health care to guests on site from approximately 8 a.m. to 6:45 p.m.

All patients tested for COVID-19 must self-isolate. The exception to this rule is if they have been tested under “surveillance criteria” at Whitehorse Emergency Shelter. They are not then required to self-isolate.

If there’s a diagnosed case related to the Whitehorse Emergency Shelter or guest, both the individual and managerial staff at the shelter will be informed by Yukon Communicable Disease Control  immediately. Guidelines and responses will change based on advice from Yukon Communicable Disease Control.

If someone cannot go to a test site

In rare circumstances, when someone requires additional support and is unable to go to existing testing sites, Referred Care Clinic staff can go to a specific location to test an someone who’s already on their client list.

Self-isolation

Because of the health-related vulnerabilities of many Whitehorse Emergency Shelter guests and the need to take additional precautions to prevent a potential outbreak at the shelter, people who meet at least 1 of the key COVID-19 exposure risk factors below, will not be provided accommodation at the shelter.

  • Travel within the last 14 days outside Yukon, British Columbia, the Northwest Territories or Nunavut; or
  • close contact with a person with respiratory illness who travelled within 14 days of the onset of their respiratory symptoms; or
  • close contact with a person diagnosed with COVID-19.

In most instances, these people are required to self-isolate for at least 14 days.

People who are required to self-isolate will be referred to outside supports where possible. Whitehorse Emergency Shelter staff will help with this process and connect people to supports or alternate accommodations.

Other housing support

If Yukoners do not need to self-isolate but require support accessing housing they can contact the Yukon Anti-Poverty Coalition.

The Yukon Anti-Poverty Coalition is responsible for coordinating intake and outreach support across the community and can be reached at yapcprojects@gmail.com or by calling 867-332-9339.

Email and phone are monitored from 9 a.m. to 4 p.m., Monday to Friday. Support will be provided to anyone whether they are experiencing homelessness or hidden homeless or are at risk of homelessness. 

Accessing supports during self-isolation

As much as possible, people requiring support should be connected to organizations they are familiar with and trust.

Organizations and facilities servicing the homelessness sector that can not meet emergency individual client needs can contact Emergency Support Services at 867-332-4587.

Access to health services

Read the Helping people get access to health services section for information on how people experiencing homelessness can see a health care provider about any health-related issue.

A paramedic is available at Whitehorse Emergency Shelter 7 days a week and can provide a range of health and primary care services.

 

While COVID-19 can make anyone sick, it’s not the only harm people can experience during these challenging times. Rates of gender-based violence in Yukon were already 3 times higher than the Canadian average and may rise during this time of crisis.

Crisis situations can lead to increases in domestic and gender-based violence. Gender-based violence includes intimate partner violence, domestic violence and sexualized violence. Public health measures are forcing Yukon residents to spend more time confined in their homes. This may increase control tactics and violence used by an abusive partner. Increased time spent at home means that victims are isolated from supports and abusers can increase their control.

Safe accommodation 

People reaching out about violence or risk of violence in their home are often met with victim blaming and judgement. Statements like “you should leave him” or “there are two sides to every story” minimize the reality of their experience and make it harder to reach out in the future. The support they receive may not result in them leaving a relationship but it may be an event that makes them feel safe and respected and will make it easier for them to reach out again. 

There are a range of accommodation options depending on someone’s circumstances and wishes. These options should include out of town accommodations with a relative or friend who can offer support.

These organizations provide support to people experiencing gender-based violence, helping them develop safety plans and explore safe accommodation options.

Whitehorse

Kaushee’s Place – Yukon Women’s Transition Home

Phone: 867-668-5733

A transition home for women experiencing violence. It’s free of charge and referrals are welcome for women of all ages and their children. To comply with public health measures, capacity has been reduced, cleaning practices have increased and screening protocols have been put in place. Open 24hrs a day, every day.

Skookum Jim Friendship Centre’s Youth Shelter

Phone: 867-633-7699

A shelter providing a safe bed for 17- to 23-year-old youth when they need it and to help them reconnect with family, friends or the youth community. Youth under the age of 17 are referred to the Government of Yukon on-call social worker. Parents and caregivers of these youth are also contacted. Services include a secure emergency shelter, a safe bed, showers, meals, family support, referral services, professional counselling and follow up support.

Victoria Faulkner Women’s Centre

Email: housing@vfwomenscentre.com

The Housing Navigator helps women find appropriate and affordable housing and supports building relationships with landlords. This includes assistance with mediating conflicts with landlords, appealing eviction notices and addressing potential damages in creative ways.

Watson Lake

Help and Hope for Families Transition Home

Phone: 867-536-7233

A local, community-based safe home and shelter for the care and protection of women and their children experiencing violence in Watson Lake. Some services have been suspended until further notice.

Dawson City

Dawson Women’s Shelter

Phone: 867-993-5086

Emergency housing and related supports for women and children experiencing violence or women experiencing acute homelessness. Supportive listening is available on the 24-Hour Support Line. Some services have been suspended until further notice. Housing services continue to be offered. Open 24 hours a day, every day.

Support from Victim Services

Victim Services provides confidential, voluntary help for victims of intimate partner violence, sexualized violence and all crimes. Services include:

  • Crisis support (no appointment needed).
  • Helping victims develop a safety plan and apply for protective court orders.
  • Providing emergency support with the Victims of Crime Emergency Fund.

People can phone, email or drop in to talk without an appointment Monday to Friday from 8 a.m. to 4:30 p.m. The email victim.services@gov.yk.ca is monitored 7 days a week, with a 24-hour response time. Victim Services has offices in Whitehorse, Watson Lake and Dawson City.

Whitehorse

Phone: 867-667-8500 or toll free 1-800-661-0408 extension 8500

Address: 301 Jarvis Street, 2nd floor

Hours: Monday to Friday, 8 a.m. to 4:30 p.m. in person, by phone and by email

Watson Lake

Phone: 867-535-2541

Address: 820 Adela Trail

Hours: Monday to Friday, 8 a.m. to 4:30 p.m., in person, by phone and by email

Dawson City

Phone: 867-993-5831

Address: 813B 3rd Avenue

Hours: Monday to Thursday, 8 a.m. to 4:30 p.m., in person, by phone and by email

If it’s an emergency, people should contact the local RCMP detachment.

Support for self-isolating safely

People experiencing gender-based violence may not be able to safely self-isolate at home, should they be required to do so. Alternative accommodation options can include staying with family members, relatives and friends.

If someone needs support to self-isolate safely in Whitehorse or in a community but does not want to disclose their experience of violence or safety concerns to the general COVID-19 email address or Info Line they can contact Victim Services or Emergency Support Services.

Victim Services

Victim Services can be engaged at any point, with the person’s consent, to assist in safety planning. They can help with support and information about options, including protection orders and criminal charges.

Victim services can provide assistance Monday to Friday from 8 a.m. to 4:30 p.m.

If assistance is required between 4:30 p.m. and 8 a.m. or on the weekend, individuals can phone Kaushee’s Place at 867-668-5733.

Emergency Support Services

Emergency Support Services can help someone safely plan and find a safe place to self-isolate.

Call 867-332-4587. The phone is answered from Monday to Friday, 7:30 a.m. to 8 p.m. and on Saturday and Sundays from 1 p.m. to 3 p.m.

For other hours of the day, people can leave a messageand someone will respond the following day.

As much as possible, individuals requiring support should be connected to organizations they’re familiar with and trust.

See the list of local organisations offering support and services in the Vulnerable populations and COVID-19 resources section.

A list of these supports and many others can also be found in the HelpSeeker app[N2] .

Security at self isolation facilities

Self-isolation facilities have been identified in the majority of Yukon rural communities. A central self-isolation facility is currently set up in Whitehorse at the Coast High Country Inn. The front door of the Coast High Country Inn is always locked. Only guests and authorized people are allowed in the building.

If someone needs to self-isolate and cannot do so safely in their community and if they can make their way to Whitehorse, they could be provided a room in a Whitehorse self-isolation facility. For more information, call the COVID-19 Info Line at 877-374-0425 between 7:30 a.m. and 8 p.m. 7 days a week.

Access to health services

Read the Helping people get access to health services section for information on how people experiencing or at risk of gender-based violence can access general health services in Whitehorse and in communities.

Specific information on how to seek supports for intimate partner violence and sexualized assault are listed below.

Intimate partner violence supports

People requiring immediate help can contact the RCMP in Whitehorse by dialing 911 or 867-667-5555 and in other communities by dialing 911 or the 3 number community prefix followed by 5555.

Additional supports for individuals experiencing intimate partner violence include:

Victim Services

Phone: 1-800-661-0408, extension 8500

Sexualized Assault Response Team (SART)

Phone: 1-844-967-7275

Seniors' Services/Adult Protection Unit

Phone: 867-456-3946 or toll free 1-800-661-0408, extension 3946

Family and Children Services

Phone: 867-667-3002

The Law Line

Phone: 867-668-5297 or toll free 1-866-667-4305

Yukon Legal Services Society

Phone: 867-667-5210

TAO Tel-Aide

A helpline for French-speaking individuals in need of emotional support.

Phone: 1-800-567-9699

Sexualized assault supports

Yukon's Sexualized Assault Response Team (SART) provides a safe and confidential network of services that focus on individual needs and choices.

The team is still working through COVID-19 times and encourages Yukoners to seek supports and services.

If someone has been sexually assaulted, the person, a friend or a service provider can phone the Yukon-wide confidential support line at 1-844-967-7275 24 hours a day, 7 days a week.

They will speak with a trained professional to learn about options. This person can help them access the emotional, medical or legal supports they need.

 

 

 

 

Having an intellectual or a physical disability alone may not put someone at higher risk for getting COVID-19 or progressing to severe illness if they do get COVID-19.

However, some people with disabilities might have a higher risk of infection or severe illness because of:

  • their age;
  • underlying medical conditions; or
  • their disability.

Factors that can put people with disabilities at higher risk

Other than age and underlying chronic conditions, these are some factors that could make someone with a disability at higher risk of getting COVID-19 or progressing to more severe COVID-19 infection.

  • The nature of some disabilities may put individuals at a higher risk of infection. Some examples of this are:
    • people who have difficulties washing their own hands;
    • people who are blind or have low vision and who must physically touch objects for support or to obtain information; and
    • those with trouble understanding or following public health guidance on the 6 steps to staying safe.
  • Individuals with disabilities living in long-term residential facilities, group homes, prisons or foster homes. This can be due to their communal living situation and proximity to others or to the fact that they are cared for by and come in contact with people living outside their accommodation.
  • Individuals with disabilities interacting with multiple care providers, supports and friends have an increased risk of contracting COVID-19 due to increased exposure.
  • Individuals living in long-term care homes, congregate and individual dwellings who require assistance communicating their symptoms and personal care choices, if their supports are reduced due to the restriction of non-essential workers in these facilities. 
  • Individuals who face barriers accessing COVID-19 public communications and response services and programs, particularly where intersecting vulnerabilities are present, such as economic, social, rural or remote communities, language, race, age and gender. Information needs to be communicated in a variety of ways and be made available through a variety of mediums. 
  • Treatment of health conditions unrelated to COVID-19 may be more difficult to access or be delayed if only emergency procedures are available or if the health care system is overloaded by COVID-19. This may be felt acutely by people with multiple disabilities or underlying medical conditions.
  • The loss of supports and services provided through community programming, employment, access to therapies and school can be detrimental to someone’s overall health and wellbeing and lead to regression in positive development for some people with disabilities.

It’s very important that people who work and live with people with disabilities are aware of the considerations needed during COVID-19. Adapting and being creative and proactive at this time is essential to ensure the voices of those with disabilities are heard and responded to.

Do not delay care

It’s important that all Yukoners contact their primary health care provider when needed and not delay their care. Delaying care can lead to serious consequences that are actually more difficult or more dangerous than the risk for getting COVID-19.

Testing supports

Accommodations for people with disabilities who may be afraid, anxious or have a cognitive or intellectual disability include:

  • the ability to skip the lineup;
  • having a private space available;
  • responding to noise and light sensitivity considerations; and
  • providing alternatives to the nasopharyngeal swab (the throat swab). 

Assessments may be done at someone’s car or other vehicle, if necessary.

Support people such as a sighted guide, interpreter or friend can remain with someone while they’re at the assessment centre.

Information should be provided in a functionally and culturally appropriate way.

If a test result comes back positive, a public health nurse will contact the person or their caregiver to initiate contact tracing. This may also include working with community partners.

Self-isolation supports

People with disabilities are encouraged whenever possible to self-isolate where they normally live.

The following resources are available if help is needed to help Yukoners with disabilities self-isolate safely in Whitehorse or in a community. Family or service providers may also reach out on a client’s behalf.

Email support

People can email covid19info@gov.yk.ca to receive help.

Emails are monitored from 7:30 a.m. to 8 p.m., Monday to Friday.

Phone support

Individuals can call the COVID-19 Info Line at 877-374-0425 between 7:30 a.m. and 8 p.m. 7 days a week.
Emergency self-isolation requests can be directed to Emergency Support Services at 867-332-4587.

Some of the self-isolation facilities in the communities are accessible for people with disabilities. Accommodations will be made where required.

Extra supports that may be required will be arranged through Emergency Support Services at 867-332-4587.

Access to health services

Read the Helping people get access to health services section for information on how people with a disability can access general health services in Whitehorse and in communities.

 

While diseases can make anyone sick, older adults and people with underlying medical conditions are at greatest risk of severe disease, hospitalization and death from COVID-19.

People at high risk

People are at high risk if they have medical conditions including:

  • heart disease;
  • hypertension (high blood pressure);
  • lung disease;
  • diabetes; or
  • cancer.

People with weakened immune systems from a medical condition or treatment, such as chemotherapy, are also at high risk.

Older adults' risk increases continuously after age 60 and is much higher over the age of 70.

Whether they live in their homes or in long-term care, older adults and Elders can experience increased symptoms of anxiety and depression as they’re more susceptible to social disconnection and isolation.

Alternative means of staying in contact with seniors can include using the phone, Skype, FaceTime, Zoom and social media. Other means of supporting older adults and Elders can include helping with errands such as grocery shopping or prescription pick-ups.

All Yukoners play a role in helping to protect older adults and medically vulnerable people from COVID-19.

Resources for older adults and Elders

Yukon Council on Aging

Yukon Council on Aging helps seniors to flourish and thrive as they age and to age in place for as long as possible. They do this through programs and services operated out of their Seniors Information Centre and Home and Yard Maintenance Program Offices which are located in the Sport Yukon building in Whitehorse.

Toll free: 1-866-582-9707
Phone: 867-668-3383
Email:  ycoa@yknet.ca

The Golden Age Society

They have partnered with other non-governmental organizations to increase the delivery of services. They do not have plans to cut back on the support they’re currently providing should the pandemic progress, as they’re providing support remotely but they may remove their physical presence in their office downtown if necessary.

Phone: 867-668-5538

Website: www.yukon-seniors-and-elders.org   

Recreation and Parks Association of the Yukon

They have adapted and changed their programming to meet the needs of the pandemic situation and make daily check-ins over the phone with community Elders and seniors. They’ve been holding virtual exercise and other classes and in some communities have taught seniors how to use Zoom so \ they can attend.

Phone: 867-668-3010

Website: https://rpay.ca/

Access to health services

It’s important that older adults and people with underlying medical conditions continue to access health care services during the COVID-19 pandemic.

If they develop COVID-19 symptoms they should stay home and they or their caregiver should call 811, their family doctor or community health centre to tell them about their symptoms.

They can also use the online self-assessment tool.

Urgent symptoms

COVID-19 symptoms include:

  • a new cough or a chronic cough that gets worse, or
  • a fever, or
  • difficulty breathing.

The following symptoms should be considered urgent:

  • significant difficulty breathing (for example, can't catch breath, gasping);
  • chest pain or pressure; or
  • new confusion or difficulty waking up.

If someone develops 1 of these urgent symptoms, they need to call 911 and saythey may have COVID-19 and are at high risk for complications.

Alcoholics Anonymous AA

Some regular in-person meetings have moved to an online format.

Website: www.bcyukonaa.org

All Genders Yukon Society

Email support is currently offered to transgender, two-spirit and non-binary individuals and their loved ones, family members and immediate support network.

Email: agysboard@gmail.com

Autism Yukon

They’re continuing to provide all regular services such as support, education, awareness and family navigation through virtual means. The sensory room is temporarily closed due to sanitary reasons and COVID-19.

They’re providing information and advice to families, educators and the general public surrounding COVID-19 and the responses of families with children on the spectrum now at home full-time. They can talk to families on the phone who need to troubleshoot specific situations. They’re in the process of ordering and installing a state-of-the-art Web-X system that will enable families to stay connected to professionals in Yukon and across the country.

Phone: 867-667-6406

Blood Ties

Their drop-in space in Whitehorse is open with physical distancing measures in place. Many services are still available. Case management supports will continue by phone for all clients. The wellness counsellor, harm reduction counsellor and housing case manager and coordinator continue to work to support clients. They also offer Housing Support Programs for people looking for housing or experiencing housing concerns.

Phone: 867-633-2437

Housing case manager
Phone: 867-334-4037
Email: housing@bloodties.ca

Harm reduction counsellor
Phone: 867-332-8268
Email: harmreduction@bloodties.ca

Wellness counsellor
Phone: 867-332-8264
Email: wellness@bloodties.ca

Canadian Mental Health Association

 Canadian Mental Health Association Yukon Division counselling staff are providing phone and video sessions. They’ve extended drop-in counselling [J1] from 1 day a week to 5 days a week. Appointments are available by phone within 48 hours of calling to book the appointment.

Phone: 867-668-6429
Email: admin@yukon.cmha.ca

Challenge Disability Resource Group

The Challenge Disability Resource Group main office building in Whitehorse [J2] is currently closed to the public. Administrative staff and 2 job coaches will remain on-site to support job sites and administrative services. Bridges Catering will is facilitating Fetal Alcohol Syndrome Society Yukon lunches in Whitehorse through a Take and Go door on the Strickland Street entrance of the building. A Fetal Alcohol Syndrome Society Yukon staff member meets clients outside. All clients and staff not on direct deposit will have their paychecks mailed to them instead of being able to pick them up. All other pay stubs will continue to be emailed as usual.

Phone: 867-668-4421
Email: admin@ccva.ca

Community Outreach Services

New referrals are prioritized by emergency and available services and staffing.

Support services

Operating at regular hours. The licensed practical nurse (LPN) is still meeting people in person. All other staff support is provide over the phone.

Housing First

Operating 24 hours a day, every day with reduced staffing.

Phone: 867-667-8827

Dawson Men’s Shelter

The Men's Shelter is not accepting visitors or new clients.

New clients will be considered if the person is acutely homeless.

Anyone planning to go to the shelter who is not registered [J4] should call the coordinator to discuss this first.

Residents who are currently registered can still come and go at the Men's Shelter but are encouraged to practise safe physical distancing measures. The Men's Shelter is still providing takeout meals and other harm-reduction supports.

People who need to self-isolate should not go to the Men's Shelter.

Phone: 867-993-7100 extension 225

Dawson Women’s Shelter

The Dawson Women’s Shelter has suspended all non-emergency services including drop-in laundry and showers, in-person programming, and prevention education workshops until further notice.


The shelter will continue to provide emergency services to our community including emergency housing and related supports for women and children fleeing violence as well as women experiencing acute homelessness. Supportive listening is always available on their 24-Hour Support Line.

24-hour Support Line: 867-993-5086
Email: shelterdirector@northwestel.net

Disability Services (Government of Yukon)

The Disability Services office is considered an essential service and remains open. Disability Services provides support to people with disabilities and their families across their lifespan. For adults with intellectual or developmental disabilities, Disability Services also provides emergency social services supports.[J5] 

Phone: 867-393-7464

Emergency Support Services (Government of Yukon)

Emergency Support Services  provides assistance to individuals who are unable to safely self-isolate at home and who need additional support throughout their self-isolation period.

Phone: 867-332-4587
Email: covid19info@gov.yk.ca

Fetal Alcohol Spectrum Society Yukon (FASSY)

Fetal Alcohol Spectrum Society Yukon drop-in services in Whitehorse [J6] remain open. Visitors are strictly required to sanitize their hands and follow  physical distancing rules.

The outreach team of 6 in Whitehorse remains active on a rotational basis from the office and working from home. A bi-weekly rotation is presently being used so that every 2nd week people using our service have face-to face-time with their individual worker with physicaldistancing. Workers can always be reached through their work cell phones during working hours each day or through the office number.

The lunch program is still running through a take out service from Challenge Disability Resource Group’s Take and Go door on the Strickland Street side of their building. The FASSY outreach team are active in monitoring this service.

FASSY is participating in the delivery of lunches to individual residences in the community collaboration with Yukon Anti-Poverty Coalition, Boys and Girls Club, Whitehorse Emergency Shelter and the Whitehorse Food Bank.

They have set up computers for individuals (through computers for schools) in their rooms at hotels or in their homes. Other options are being explored. Computers are available at the FASSY office for people using our service and on an individual basis for others.

Support programs

A counsellor is available at FASSY every Thursday for people using FASSY and Options for Independence services or through phone conversations. Out and About is being offered using physical distancing principles.

Systems navigation

The systems navigation program is currently available in Watson Lake. The systems navigator is active in connecting people with services and supporting services to be accessible to people. They are doing outreach only and no in office visits.

Phone: 867-393-4948

Help and Hope Watson Shelter

The Help and Hope Watson Shelter is offering limited services.

Phone: 867-536-7233

Hospice Yukon

The Hospice Yukon main office is closed to the public with availability by appointment only. All events and groups will continue to be scheduled but may be revisited at a later date.

Grief and End of Life Counselling is available by phone and video call.

Healing Touch is cancelled until further notice.

Phone: 867-667-7429

Email: info@hospiceyukon.net

Inclusion Yukon

The Inclusion Yukon office will not be open without an appointment. Drop-in visits are limited. Arrange appointments ahead of time either through the direct support worker or the office main line or email.

They check phones and emails regularly, Monday to Friday.

Advocacy services are still available upon appointment with Shonagh.

Email: shonagh@inclusionyukon.org

Inclusion supports and job coaching are being handled on a case by case basis. People should check in with their direct service provider.

Phone: 867-667-4606

Email: inclusionyukon@gmail.com

Income Support Unit (Government of Yukon)

The Income Support Unit is providing short-term Emergency Assistance to eligible Yukon residents who are in financial crisis due to the COVID-19 pandemic. This assistance is for people who are waiting to receive federal assistance to cover their basic needs such as food, rent, medicine and other essential services during this time. Emergency Assistance is available to individuals with limited income, assets or credit.

For service providers: for more information contact Patrick Thompson, Acting Manager Income Support at patrick.thompson@gov.yk.ca or 867-667-3106.

Phone: 867-667-5814

Email: incomesupport@gov.yk.ca

Jordan’s Principle

The Council of Yukon First Nations service coordinator will submit people’s request to Indigenous Services Canada, and help them navigate the process upon approval.

Phone: 1-833-393-9200

Email: jordans.principle@cyfn.net

Kwanlin Dün Citizens can call: 867-668-7289

Kaushee’s Place

Kaushee’s Place are accepting referrals for women and children. In order to comply with public health measures, they have reduced capacity, increased cleaning practices  and put screening protocols in place.

Crisis line: 867-668-5733

Kwanlin Dün Health Centre

4 counsellors provide services to children, youth, adults, couples, families and Elders. Counselling is free and confidential.

People can drop in during the Health Centre hours 8:30 a.m. to 4:30 p.m. or call for an appointment.

Phone: 867-668-7289

Les EssentiElles

Les EssentiElles rovides regular services, such asprogramming and prevention education workshops, using virtual means of communication for French speaking women and families.

They provides lunch twice a month for registered families with babies under 1 year old. They’re also providing free phones to French speaking women.

Phone: 867-668-2636

Email: elles@lesessentielles.ca

Mental Wellness and Substance Use

Mental Wellness and Substance Use are providing Rapid Access Counselling Services.

People should phone to schedule a 1-to-1 brief appointment by phone. They do not need to have a previous connection with Mental Wellness and Substance Use .

Whitehorse: 867-456-3838
Watson Lake: 867-536-3222
Teslin: 867-332-4088
Dawson City, Mayo, and Old Crow: 867-993-4300
Carmacks, Pelly Crossing, Ross River and Faro: 867-332-5468
Haines Junction, Destruction Bay, Burwash Landing and Beaver Creek: 867-334-5688
Carcross: 867-332-3157

Outreach Van

Running as scheduled, Monday to Saturday from 5:30 p.m. to 9:30 p.m.

To find out about any changes to the Outreach Van schedule  follow them on social media. For drop-offs of supplies, contact them after 5 p.m. by phone or text at 867-332-8268

Phone or text: 867-334-1647

After 5 p.m. phone or text: 867-334-1647

Options for Independence

Options for Independence provides a supported housing program for adults with Fetal Alcohol Spectrum Disorder.

Phone: 867-633-4164

Referred Care Clinic

If someone does not have a family doctor and has complex substance use and or mental health issues and cannot be seen in a typical clinic setting, they can be referred to the Referred Care Clinic by Mental Wellness and Substance Use staff, Community Outreach Services (COS) or through the Referred Care Clinic outreach team. If an individual requires Opioid Treatment Services they can contact the Referred Care Clinic directly, even if they are not already a client.

Phone: 867-668-2552

Residential Schools Resolution Health Support Program and Crisis Line

The Residential Schools Resolution Health Support Program and Crisis Line provides mental health, emotional and cultural support to eligible former residential school students and their families. They provide professional counselling and other services and have a 24-hour crisis line.

Crisis line: 1-866-925-4419
Northern region program: 1-866-509-1769

Second Opinion Society

The Second Opinion Society provides supports from Monday to Friday, 1:30 p.m. to 4:30 p.m.

Phone: 867-667-2017

Seniors’ Services and Adult Protection

The Seniors’ Services and Adult Protection Unit provides confidential information, counselling,support and referrals. During the COVID-19 pandemic issues such as loneliness, anxiety and financial stress arise. The unit responds to reports of abuse, neglect or self-neglect of adults who may not be able to seek help on their own. Seniors’ Services and the Adult Protection unit continues to take reports and to provide services over the phone but their offices are not open to the public without appointment.

Phone: 867-456-3946 or toll free: 1-800-661-0408 ext. 3946

Sexualized Assault Response Team (SART)

Yukon's SART provides a safe and confidential network of services that focus on client needs and choices. They will walk a client through the process of accessing services and be an ally to talk to.

Phone: 1-844-967-7275

Signpost Seniors’ Association – Watson Lake

The Association sponsors a lunch each Wednesday at 12 p.m. The lunch is free to members and guests are welcome for a small charge.

Phone: 867-536-2929

Skookum Jim Friendship Centre

Visit the Skookum Jim Friendship Centre website for information.

Phone: 867-633-7680
Email: sjfcfriends@northwestel.net

Status of Women’s Council

Status of Women’s Council is providing free phones for vulnerable women until July.

Phone: 867-667-4637 or 867-334-4634
Email: aja.mason@yswc.ca

TAO Tel-Aide

TAO Tel-Aide is a helpline for French-speaking individuals in need of emotional support, available 24 hours a day, 7 days a week.  

Phone: 1-800-567-9699

Teegatha’oh Zhea

Teegatha’oh Zhea offers programs in a virtual format to be responsive to the social and emotional needs of the people that they support.

They've started a private Facebook group for the people they support, their families and their staff to share videos, photos, activities etc.

They've set up Zoom activities that staff are facilitating to keep programming momentum going, such as cooking classes and art classes.

They have assigned all of their staff to a small group of people they check in with daily.

Phone: 867-668.4471
Email: info@tozyukon.com

Victim Services

Victim Sservices ffers regular services includingexploring protective orders, safety plans and other options. They provide a onfidential, client-led, voluntary service.

Victim Services can help plan for options if self-isolating at home is not an option because of violence in the home.

Victim Services in Whitehorse and Watson Lake can be contacted by phone between 8 a.m. and 4:30 p.m. Monday through Friday.

Whitehorse

Phone: 867-667-8500
toll-free: 1-800-661-0408, ext. 8500

Watson Lake

Phone: 867-536-2541

After hours

Contact Victim Link
Phone: 1-800-563-0808
Email: victim.services@gov.yk.ca.

Victoria Faulkner Women’s Centre

Victoria Faulkner Women’s Centre programs are all running through virtual meetings and phone calls. They’re offering food programs on a takeout basis. The Women’s Advocate is offering full services by phone. The Housing Navigator is offering full virtual and phone services. The Canada Prenatal Nutrition Packages program is dropping off isolation kits in addition to online support. Support will continue to be offered through Facebook, email and over the phone.

Phone: 867-667-2693
Email: info@vfwomenscentre.com

Whitehorse Emergency Shelter 

The Whitehorse Emergency Shelter continues to provides emergency housing and support services to Yukoners.

All their essential services are open with modified hours and physical distancing protocols in place.

Drop-in hours are currently from 7 a.m. until 4:30 p.m. Services available after 4:30 p.m. include access to harm reduction supplies, emergency shelter Emergency Medical Services (EMS) and crisis support.

Phone: 867-455-2820

Whitehorse Foodbank

The Foodbank has closed its internal space. Clients need to line up outside and will receive their orders through the door during regular distribution hours.

Tuesday: 10 a.m. to 12:45 p.m. and 3 p.m. until 4:45 p.m.
Wednesday: 10 a.m. to 12 p.m. (families only)
Thursday 10 a.m. to 12:45 p.m. and 3 p.m. to 4:45 p.m.

Anyone can pick up a bagged lunch between 1 p.m. and 2 p.m. or dinner between 5:30 p.m. and 6:30 p.m. 7 days a week

This service is operating out of the main door of the Whitehorse Food Bank.

Phone: 867-393-2265
Email: office@whitehorsefoodbank.ca

Youth Emergency Shelter

The Youth Shelter is open 24 hours a day, every day until further notice.

Phone: 867-633-7699
Email: sjfcoutreach@northwestel.net

Yukon Anti-Poverty Coalition

The Yukon Anti-Poverty Coalition facilitates the elimination of poverty in Yukon through awareness, advocacy and action. Their members are an action-based team who partner with other community members on issues involving food, shelter and access to services.

Phone: 867-334-9317
Email: yukonantipovertycoalition@gmail.com

Yukon Council on Aging

Yukon Council on Aging helps seniors to flourish and thrive as they age and to age in place for as long as possible. They do this through programs and services operated out of their Seniors Information Centre and Home and Yard Maintenance Program Offices, which are located in the Sport Yukon building in Whitehorse.

Toll Free: 1-866-582-9707
Phone: 867-668-3383
Email:  ycoa@yknet.ca

Yukon Legal Services Society

Yukon Legal Services Society  is Yukon’s legal aid service provider. They ensure that low-income individuals living in Yukon have access to justice by providing legal aid services and by supporting other Yukon justice programs helping low-income individuals. Yukon Legal Services Society has reduced their face to face interactions but continue to offer their full services electronically.

Phone: 867-667-5210

Yukon Public Legal Education Association

The Law Line has suspend in-person meetings. They will continue to provide services using phone meetings and email.

Phone: 867-668-5297 or
toll free at 866-667-4305
Email: ypleayt@gmail.com

Who vulnerable populations are

COVID-19 impacts everyone in the territory. Though the risks vary, some Yukoners are more at risk of developing complications and may need additional supports. This includes people who are experiencing:

  • precarious housing or homelessness;
  • gender-based violence;
  • underlying health conditions; and
  • substance use or mental health challenges.

This also includes:

  • older adults; and
  • individuals with a disability.

We refer to people in all these groups as vulnerable populations.

Supporting vulnerable people during the pandemic

The Government of Yukon is committed to ensuring that people have access to mental health and social supports quickly, conveniently and reliably. We recognize that COVID-19 puts some Yukoners at increased risk of getting an infection and developing severe complications due to their health, social and economic circumstances.

It’s important that the government involves service providers in helping to prevent vulnerable people from getting or spreading COVID-19. This includes understanding that social isolation may have increased impacts on some people’s physical, social, mental and emotional health and wellbeing.

There are supports in place to help vulnerable populations stay healthy and safe during the COVID-19 pandemic by accessing:

  • testing;
  • self-isolation facilities;
  • health services; and
  • other resources.

Supporting mental health and wellness during the pandemic

Governments and non-governmental organizations have provided resources to support mental health and wellness. This list is not complete and services will change as Yukon moves through the pandemic reopening phases.

When and where vulnerable people should be tested

Vulnerable people who are experiencing a cough, fever or chills, or difficulty breathing should have their symptoms assessed by:

While calling or using the online self-assessment tool is ideal, people who do not have access to the internet or a phone or who are unable to navigate the information provided to them, may go to their emergency department or local community health centre to get care.

If someone has symptoms and needs immediate, urgent medical attention, they should call 911 and say they may have COVID-19.

Where people can get tested 

In Whitehorse

  • Currently, the emergency department at the Whitehorse General Hospital is the main testing site in Whitehorse.
  • In rare circumstances, when an individual requires additional support and is unable to go to the emergency department, the Referred Care Clinic staff can go to a specific location to test someone who’s already on their client list.
  • The Kwanlin Dün Health Centre also offers COVID-19 testing for existing clients.

In communities

  • Following an assessment, if someone with symptoms needs testing they should call ahead to the local health centre to request an appointment. Same day appointments are available and will be prioritized.
  • People arriving for testing will be met at the door and asked to wash their hands with hand sanitizer and will be given a mask.
  • After testing, the nurse will assess the person’s situation for any possible barriers that may impact their ability to self-isolate. If barriers are identified, the nurse will work with the individual or a service provider to connect them with the appropriate supports and ensure they are able to appropriately self-isolate.

When someone is tested for COVID-19

  • All patients tested for COVID-19 must self-isolate.
  • If the test result comes back negative, the patient should continue to follow the guidance of Yukon Communicable Disease Control.
  • If the test result comes back positive, a public health nurse will contact the person or their caregiver to initiate contact tracing. This may also include working with community partners.

 

Supporting people who need to self-isolate
  • Anyone arriving in Yukon from places outside British Columbia, the Northwest Territories or Nunavut must self-isolate for 14 days.

Other reasons why people may need to self-isolate for 14 days include:

  • having direct contact with someone who has COVID-19 and being advised to self-isolate by Yukon Communicable Disease Control or a community health centre nurse;
  • having symptoms and waiting for testing;
  • having symptoms, being tested and waiting for results; or
  • having COVID-19.

Self-isolation is when someone stays at home or within a specific area and avoids all situations where they may come into contact with others.

Where people can self-isolate

Yukon residents can self-isolate in all communities.

Non-residents must self-isolate in Whitehorse.

Yukon residents arriving in Whitehorse are allowed to travel to their home community to safely self-isolate:

  • at home; or
  • in another facility capable of meeting self-isolation requirements.

Some people may need help from someone else to provide them with supports or supplies so they can remain in self-isolation.

Partnerships with local service providers, including non-governmental organizations, will help people be able to self-isolate more successfully.

Helping people who need support to self-isolate

Resources are available if Yukoners need help to self-isolate safely in Whitehorse or in a community. Service providers may also reach out on a client’s behalf.

Email support

  • People can email covid19info@gov.yk.ca to receive help. Emails are monitored from 7:30 a.m. to 8 p.m., Monday to Friday.

Phone support

  • People can call the COVID-19 Info Line at 877-374-0425 between 7:30 a.m. and 8 p.m. 7 days a week.
  • Emergency self-isolation requests can be directed to the Government of Yukon’s Emergency Support Services at 867-332-4587. This phone number is answered on Monday to Friday from 7:30 a.m. to 8 p.m. and on Saturday and Sundays from 1 p.m. to 3 p.m. For other hours of the day, people can leave a message and we'll call back the following day.

Other support

Limited options are available for individuals that have difficulty accessing a phone or internet. Several organizations that had drop-in services for this purpose are still offering this service on a limited basis. Please consult the list of local organisations offering support to vulnerable populations in the appendix for more information.

Self-isolation facilities in Yukon

We've set up self-isolation facilities in the majority of communities, including Whitehorse. These facilities are only intended to be used as a last resort once people have explored all available options to them.

If it would be better for someoneto self-isolate outside of a self-isolation facility, we will encouraged them to do so. All requests for self-isolation support are assessed and approved by an Emergency Social Services worker.

Anyone entering Yukon who requires help to self-isolate in Whitehorse will need to present an approval form to Border Enforcement.  

In communities

Self-isolation facilities are set up to provide a place to safely stay and self-isolate for people who are already in the community. In many places these facilities are hotels or motels. Food is delivered daily and a laundry service is provided.

In Whitehorse

The Coast High Country Inn is the current self-isolation facility in Whitehorse. The rooms are free of charge for self-isolation guests who are registered through Emergency Support Services prior to arrival. Internet, TV and a landline are included with the room at no charge. A support worker is currently available onsite at the hotel Monday to Friday from 1 p.m. to 5 p.m. to carry out wellness checks and provide any additional support.  

Accessing supports during self-isolation

In partnership with a range of organizations, at this time the Government of Yukon's Emergency Support Services acts as a centralized contact point for locally available social supports and services in all communities, including Whitehorse.

They can also arrange transportation for someone to get to a self-isolation facility and link them to supports for mental wellness and substance use care.

How long we provide this service for depends on the stages of Yukon’s pandemic response and so it’s important to ask about service changes.

As much as possible, individuals requiring support should be connected to the organizations they’re familiar with and trust. A list of local organisations offering support and services can be found on page 19[J4] . A list of these supports and many others can also be found in the HelpSeeker app[J5] .

If an organization or facility cannot meet the emergency needs of a client they can contact Emergency Support Services at 867-332-4587.

Daily monitoring at self-isolation facilities

There will be daily check-ins to monitor the physical and mental health of everyone in self-isolation. If guests develop symptoms or if symptoms worsen, a nurse will follow up.

  • Anyone self-isolating at a self-isolation facility in a community will receive a daily call from Emergency Support Services.
  • Anyone staying at the self-isolation facility in Whitehorse, will receive a daily check-in. An onsite support worker will check in on Monday to Friday and Emergency Support Services staff will check in on the weekend.

 

Helping people get access to health services

In Whitehorse

It’s important that Yukoners continue to access health care services during the COVID-19 pandemic.

Call first

Individuals should not go to the emergency department at Whitehorse General Hospital, their family doctor, or a walk-in clinic without calling first. A phone call beforehand is important so staff can make sure all appropriate measures are taken to avoid possible transmission of the virus to other patients and staff.

While calling in advance is ideal, people may still go directly to the emergency department to seek care.

Find Whitehorse hospital information

Visit the Yukon Hospital Corporation website for the latest information on what services are available at Whitehorse General Hospital.

Get support for health issues

Resources are available if someone needs to see a health care provider about any health-related issue:

  • Individuals can call their family doctor to set up an appointment. A web, phone or in-person appointment will be set up based on the need or type of care required.
  • If someone does not have a family doctor they can call the walk-in clinic at River Valley Medical Clinic at 867-667-6491 from 9 a.m. and 5 p.m.
  • If someone does not have a family doctor and has complex substance use or mental health issues and cannot be seen at the walk-in clinic, they can be referred to the Referred Care Clinic at 867-668-2552 by Mental Wellness and Substance Use staff, or through the Referred Care Clinic outreach team.
  • If someone needs opioid treatment services they can contact the Referred Care Clinic directly, even if they are not already a client.

In communities

Community health centre staff are there to continue to serve the health needs of the community. They're working to ensure that the health centre remains a safe place for people to come and seek care.

  • To see a health care provider about any health-related issue, people can call their local health care centre to set up an appointment.
  • A web, phone or in-person appointment will be set up based on the need or type of care required.

If people need support with appointments

  • If someone is unable to set up an appointment or if they need support they can contact Emergency Support Services at 867-332-4587.
  • If someone is unable to call, they can go to the health centre where they’ll be greeted at the door. If they have any symptoms they must wear a mask. Anyone entering the facility will be asked to sanitize their hands before entering.

Find a hospital or health centre

People experiencing homelessness

Not only are causes of homelessness worsened as a result of the pandemic but people experiencing homelessness are also at higher risk of COVID-19.

They may be unable or have difficulties following preventative measures such as physical distancing and hand washing to protect themselves. They may also have poor access to health care and live in situations that increase risk of contracting and spreading COVID-19.

Testing for COVID-19

Anyone experiencing homelessness with a new or worsening cough, fever or difficulty breathing should have their symptoms assessed.

Testing at Whitehorse Emergency Shelter

COVID-19 testing is available at the Whitehorse Emergency Shelter for people meeting the testing criteria. Emergency Medical Services conduct COVID-19 testing. They're already providing basic health care to guests on site from approximately 8 a.m. to 6:45 p.m.

All patients tested for COVID-19 must self-isolate. The exception to this rule is if they have been tested under “surveillance criteria” at Whitehorse Emergency Shelter. They are not then required to self-isolate.

If there’s a diagnosed case related to the Whitehorse Emergency Shelter or guest, both the individual and managerial staff at the shelter will be informed by Yukon Communicable Disease Control  immediately. Guidelines and responses will change based on advice from Yukon Communicable Disease Control.

If someone cannot go to a test site

In rare circumstances, when someone requires additional support and is unable to go to existing testing sites, Referred Care Clinic staff can go to a specific location to test an someone who’s already on their client list.

Self-isolation

Because of the health-related vulnerabilities of many Whitehorse Emergency Shelter guests and the need to take additional precautions to prevent a potential outbreak at the shelter, people who meet at least 1 of the key COVID-19 exposure risk factors below, will not be provided accommodation at the shelter.

  • Travel within the last 14 days outside Yukon, British Columbia, the Northwest Territories or Nunavut; or
  • close contact with a person with respiratory illness who travelled within 14 days of the onset of their respiratory symptoms; or
  • close contact with a person diagnosed with COVID-19.

In most instances, these people are required to self-isolate for at least 14 days.

People who are required to self-isolate will be referred to outside supports where possible. Whitehorse Emergency Shelter staff will help with this process and connect people to supports or alternate accommodations.

Other housing support

If Yukoners do not need to self-isolate but require support accessing housing they can contact the Yukon Anti-Poverty Coalition.

The Yukon Anti-Poverty Coalition is responsible for coordinating intake and outreach support across the community and can be reached at yapcprojects@gmail.com or by calling 867-332-9339.

Email and phone are monitored from 9 a.m. to 4 p.m., Monday to Friday. Support will be provided to anyone whether they are experiencing homelessness or hidden homeless or are at risk of homelessness. 

Accessing supports during self-isolation

As much as possible, people requiring support should be connected to organizations they are familiar with and trust.

Organizations and facilities servicing the homelessness sector that can not meet emergency individual client needs can contact Emergency Support Services at 867-332-4587.

Access to health services

Read the Helping people get access to health services section for information on how people experiencing homelessness can see a health care provider about any health-related issue.

A paramedic is available at Whitehorse Emergency Shelter 7 days a week and can provide a range of health and primary care services.

 

People experiencing or at risk of gender-based violence

While COVID-19 can make anyone sick, it’s not the only harm people can experience during these challenging times. Rates of gender-based violence in Yukon were already 3 times higher than the Canadian average and may rise during this time of crisis.

Crisis situations can lead to increases in domestic and gender-based violence. Gender-based violence includes intimate partner violence, domestic violence and sexualized violence. Public health measures are forcing Yukon residents to spend more time confined in their homes. This may increase control tactics and violence used by an abusive partner. Increased time spent at home means that victims are isolated from supports and abusers can increase their control.

Safe accommodation 

People reaching out about violence or risk of violence in their home are often met with victim blaming and judgement. Statements like “you should leave him” or “there are two sides to every story” minimize the reality of their experience and make it harder to reach out in the future. The support they receive may not result in them leaving a relationship but it may be an event that makes them feel safe and respected and will make it easier for them to reach out again. 

There are a range of accommodation options depending on someone’s circumstances and wishes. These options should include out of town accommodations with a relative or friend who can offer support.

These organizations provide support to people experiencing gender-based violence, helping them develop safety plans and explore safe accommodation options.

Whitehorse

Kaushee’s Place – Yukon Women’s Transition Home

Phone: 867-668-5733

A transition home for women experiencing violence. It’s free of charge and referrals are welcome for women of all ages and their children. To comply with public health measures, capacity has been reduced, cleaning practices have increased and screening protocols have been put in place. Open 24hrs a day, every day.

Skookum Jim Friendship Centre’s Youth Shelter

Phone: 867-633-7699

A shelter providing a safe bed for 17- to 23-year-old youth when they need it and to help them reconnect with family, friends or the youth community. Youth under the age of 17 are referred to the Government of Yukon on-call social worker. Parents and caregivers of these youth are also contacted. Services include a secure emergency shelter, a safe bed, showers, meals, family support, referral services, professional counselling and follow up support.

Victoria Faulkner Women’s Centre

Email: housing@vfwomenscentre.com

The Housing Navigator helps women find appropriate and affordable housing and supports building relationships with landlords. This includes assistance with mediating conflicts with landlords, appealing eviction notices and addressing potential damages in creative ways.

Watson Lake

Help and Hope for Families Transition Home

Phone: 867-536-7233

A local, community-based safe home and shelter for the care and protection of women and their children experiencing violence in Watson Lake. Some services have been suspended until further notice.

Dawson City

Dawson Women’s Shelter

Phone: 867-993-5086

Emergency housing and related supports for women and children experiencing violence or women experiencing acute homelessness. Supportive listening is available on the 24-Hour Support Line. Some services have been suspended until further notice. Housing services continue to be offered. Open 24 hours a day, every day.

Support from Victim Services

Victim Services provides confidential, voluntary help for victims of intimate partner violence, sexualized violence and all crimes. Services include:

  • Crisis support (no appointment needed).
  • Helping victims develop a safety plan and apply for protective court orders.
  • Providing emergency support with the Victims of Crime Emergency Fund.

People can phone, email or drop in to talk without an appointment Monday to Friday from 8 a.m. to 4:30 p.m. The email victim.services@gov.yk.ca is monitored 7 days a week, with a 24-hour response time. Victim Services has offices in Whitehorse, Watson Lake and Dawson City.

Whitehorse

Phone: 867-667-8500 or toll free 1-800-661-0408 extension 8500

Address: 301 Jarvis Street, 2nd floor

Hours: Monday to Friday, 8 a.m. to 4:30 p.m. in person, by phone and by email

Watson Lake

Phone: 867-535-2541

Address: 820 Adela Trail

Hours: Monday to Friday, 8 a.m. to 4:30 p.m., in person, by phone and by email

Dawson City

Phone: 867-993-5831

Address: 813B 3rd Avenue

Hours: Monday to Thursday, 8 a.m. to 4:30 p.m., in person, by phone and by email

If it’s an emergency, people should contact the local RCMP detachment.

Support for self-isolating safely

People experiencing gender-based violence may not be able to safely self-isolate at home, should they be required to do so. Alternative accommodation options can include staying with family members, relatives and friends.

If someone needs support to self-isolate safely in Whitehorse or in a community but does not want to disclose their experience of violence or safety concerns to the general COVID-19 email address or Info Line they can contact Victim Services or Emergency Support Services.

Victim Services

Victim Services can be engaged at any point, with the person’s consent, to assist in safety planning. They can help with support and information about options, including protection orders and criminal charges.

Victim services can provide assistance Monday to Friday from 8 a.m. to 4:30 p.m.

If assistance is required between 4:30 p.m. and 8 a.m. or on the weekend, individuals can phone Kaushee’s Place at 867-668-5733.

Emergency Support Services

Emergency Support Services can help someone safely plan and find a safe place to self-isolate.

Call 867-332-4587. The phone is answered from Monday to Friday, 7:30 a.m. to 8 p.m. and on Saturday and Sundays from 1 p.m. to 3 p.m.

For other hours of the day, people can leave a messageand someone will respond the following day.

As much as possible, individuals requiring support should be connected to organizations they’re familiar with and trust.

See the list of local organisations offering support and services in the Vulnerable populations and COVID-19 resources section.

A list of these supports and many others can also be found in the HelpSeeker app[N2] .

Security at self isolation facilities

Self-isolation facilities have been identified in the majority of Yukon rural communities. A central self-isolation facility is currently set up in Whitehorse at the Coast High Country Inn. The front door of the Coast High Country Inn is always locked. Only guests and authorized people are allowed in the building.

If someone needs to self-isolate and cannot do so safely in their community and if they can make their way to Whitehorse, they could be provided a room in a Whitehorse self-isolation facility. For more information, call the COVID-19 Info Line at 877-374-0425 between 7:30 a.m. and 8 p.m. 7 days a week.

Access to health services

Read the Helping people get access to health services section for information on how people experiencing or at risk of gender-based violence can access general health services in Whitehorse and in communities.

Specific information on how to seek supports for intimate partner violence and sexualized assault are listed below.

Intimate partner violence supports

People requiring immediate help can contact the RCMP in Whitehorse by dialing 911 or 867-667-5555 and in other communities by dialing 911 or the 3 number community prefix followed by 5555.

Additional supports for individuals experiencing intimate partner violence include:

Victim Services

Phone: 1-800-661-0408, extension 8500

Sexualized Assault Response Team (SART)

Phone: 1-844-967-7275

Seniors' Services/Adult Protection Unit

Phone: 867-456-3946 or toll free 1-800-661-0408, extension 3946

Family and Children Services

Phone: 867-667-3002

The Law Line

Phone: 867-668-5297 or toll free 1-866-667-4305

Yukon Legal Services Society

Phone: 867-667-5210

TAO Tel-Aide

A helpline for French-speaking individuals in need of emotional support.

Phone: 1-800-567-9699

Sexualized assault supports

Yukon's Sexualized Assault Response Team (SART) provides a safe and confidential network of services that focus on individual needs and choices.

The team is still working through COVID-19 times and encourages Yukoners to seek supports and services.

If someone has been sexually assaulted, the person, a friend or a service provider can phone the Yukon-wide confidential support line at 1-844-967-7275 24 hours a day, 7 days a week.

They will speak with a trained professional to learn about options. This person can help them access the emotional, medical or legal supports they need.

 

 

 

 

People with disabilities

Having an intellectual or a physical disability alone may not put someone at higher risk for getting COVID-19 or progressing to severe illness if they do get COVID-19.

However, some people with disabilities might have a higher risk of infection or severe illness because of:

  • their age;
  • underlying medical conditions; or
  • their disability.

Factors that can put people with disabilities at higher risk

Other than age and underlying chronic conditions, these are some factors that could make someone with a disability at higher risk of getting COVID-19 or progressing to more severe COVID-19 infection.

  • The nature of some disabilities may put individuals at a higher risk of infection. Some examples of this are:
    • people who have difficulties washing their own hands;
    • people who are blind or have low vision and who must physically touch objects for support or to obtain information; and
    • those with trouble understanding or following public health guidance on the 6 steps to staying safe.
  • Individuals with disabilities living in long-term residential facilities, group homes, prisons or foster homes. This can be due to their communal living situation and proximity to others or to the fact that they are cared for by and come in contact with people living outside their accommodation.
  • Individuals with disabilities interacting with multiple care providers, supports and friends have an increased risk of contracting COVID-19 due to increased exposure.
  • Individuals living in long-term care homes, congregate and individual dwellings who require assistance communicating their symptoms and personal care choices, if their supports are reduced due to the restriction of non-essential workers in these facilities. 
  • Individuals who face barriers accessing COVID-19 public communications and response services and programs, particularly where intersecting vulnerabilities are present, such as economic, social, rural or remote communities, language, race, age and gender. Information needs to be communicated in a variety of ways and be made available through a variety of mediums. 
  • Treatment of health conditions unrelated to COVID-19 may be more difficult to access or be delayed if only emergency procedures are available or if the health care system is overloaded by COVID-19. This may be felt acutely by people with multiple disabilities or underlying medical conditions.
  • The loss of supports and services provided through community programming, employment, access to therapies and school can be detrimental to someone’s overall health and wellbeing and lead to regression in positive development for some people with disabilities.

It’s very important that people who work and live with people with disabilities are aware of the considerations needed during COVID-19. Adapting and being creative and proactive at this time is essential to ensure the voices of those with disabilities are heard and responded to.

Do not delay care

It’s important that all Yukoners contact their primary health care provider when needed and not delay their care. Delaying care can lead to serious consequences that are actually more difficult or more dangerous than the risk for getting COVID-19.

Testing supports

Accommodations for people with disabilities who may be afraid, anxious or have a cognitive or intellectual disability include:

  • the ability to skip the lineup;
  • having a private space available;
  • responding to noise and light sensitivity considerations; and
  • providing alternatives to the nasopharyngeal swab (the throat swab). 

Assessments may be done at someone’s car or other vehicle, if necessary.

Support people such as a sighted guide, interpreter or friend can remain with someone while they’re at the assessment centre.

Information should be provided in a functionally and culturally appropriate way.

If a test result comes back positive, a public health nurse will contact the person or their caregiver to initiate contact tracing. This may also include working with community partners.

Self-isolation supports

People with disabilities are encouraged whenever possible to self-isolate where they normally live.

The following resources are available if help is needed to help Yukoners with disabilities self-isolate safely in Whitehorse or in a community. Family or service providers may also reach out on a client’s behalf.

Email support

People can email covid19info@gov.yk.ca to receive help.

Emails are monitored from 7:30 a.m. to 8 p.m., Monday to Friday.

Phone support

Individuals can call the COVID-19 Info Line at 877-374-0425 between 7:30 a.m. and 8 p.m. 7 days a week.
Emergency self-isolation requests can be directed to Emergency Support Services at 867-332-4587.

Some of the self-isolation facilities in the communities are accessible for people with disabilities. Accommodations will be made where required.

Extra supports that may be required will be arranged through Emergency Support Services at 867-332-4587.

Access to health services

Read the Helping people get access to health services section for information on how people with a disability can access general health services in Whitehorse and in communities.

 

Seniors and people with underlying medical conditions

While diseases can make anyone sick, older adults and people with underlying medical conditions are at greatest risk of severe disease, hospitalization and death from COVID-19.

People at high risk

People are at high risk if they have medical conditions including:

  • heart disease;
  • hypertension (high blood pressure);
  • lung disease;
  • diabetes; or
  • cancer.

People with weakened immune systems from a medical condition or treatment, such as chemotherapy, are also at high risk.

Older adults' risk increases continuously after age 60 and is much higher over the age of 70.

Whether they live in their homes or in long-term care, older adults and Elders can experience increased symptoms of anxiety and depression as they’re more susceptible to social disconnection and isolation.

Alternative means of staying in contact with seniors can include using the phone, Skype, FaceTime, Zoom and social media. Other means of supporting older adults and Elders can include helping with errands such as grocery shopping or prescription pick-ups.

All Yukoners play a role in helping to protect older adults and medically vulnerable people from COVID-19.

Resources for older adults and Elders

Yukon Council on Aging

Yukon Council on Aging helps seniors to flourish and thrive as they age and to age in place for as long as possible. They do this through programs and services operated out of their Seniors Information Centre and Home and Yard Maintenance Program Offices which are located in the Sport Yukon building in Whitehorse.

Toll free: 1-866-582-9707
Phone: 867-668-3383
Email:  ycoa@yknet.ca

The Golden Age Society

They have partnered with other non-governmental organizations to increase the delivery of services. They do not have plans to cut back on the support they’re currently providing should the pandemic progress, as they’re providing support remotely but they may remove their physical presence in their office downtown if necessary.

Phone: 867-668-5538

Website: www.yukon-seniors-and-elders.org   

Recreation and Parks Association of the Yukon

They have adapted and changed their programming to meet the needs of the pandemic situation and make daily check-ins over the phone with community Elders and seniors. They’ve been holding virtual exercise and other classes and in some communities have taught seniors how to use Zoom so \ they can attend.

Phone: 867-668-3010

Website: https://rpay.ca/

Access to health services

It’s important that older adults and people with underlying medical conditions continue to access health care services during the COVID-19 pandemic.

If they develop COVID-19 symptoms they should stay home and they or their caregiver should call 811, their family doctor or community health centre to tell them about their symptoms.

They can also use the online self-assessment tool.

Urgent symptoms

COVID-19 symptoms include:

  • a new cough or a chronic cough that gets worse, or
  • a fever, or
  • difficulty breathing.

The following symptoms should be considered urgent:

  • significant difficulty breathing (for example, can't catch breath, gasping);
  • chest pain or pressure; or
  • new confusion or difficulty waking up.

If someone develops 1 of these urgent symptoms, they need to call 911 and saythey may have COVID-19 and are at high risk for complications.

Resources

Alcoholics Anonymous AA

Some regular in-person meetings have moved to an online format.

Website: www.bcyukonaa.org

All Genders Yukon Society

Email support is currently offered to transgender, two-spirit and non-binary individuals and their loved ones, family members and immediate support network.

Email: agysboard@gmail.com

Autism Yukon

They’re continuing to provide all regular services such as support, education, awareness and family navigation through virtual means. The sensory room is temporarily closed due to sanitary reasons and COVID-19.

They’re providing information and advice to families, educators and the general public surrounding COVID-19 and the responses of families with children on the spectrum now at home full-time. They can talk to families on the phone who need to troubleshoot specific situations. They’re in the process of ordering and installing a state-of-the-art Web-X system that will enable families to stay connected to professionals in Yukon and across the country.

Phone: 867-667-6406

Blood Ties

Their drop-in space in Whitehorse is open with physical distancing measures in place. Many services are still available. Case management supports will continue by phone for all clients. The wellness counsellor, harm reduction counsellor and housing case manager and coordinator continue to work to support clients. They also offer Housing Support Programs for people looking for housing or experiencing housing concerns.

Phone: 867-633-2437

Housing case manager
Phone: 867-334-4037
Email: housing@bloodties.ca

Harm reduction counsellor
Phone: 867-332-8268
Email: harmreduction@bloodties.ca

Wellness counsellor
Phone: 867-332-8264
Email: wellness@bloodties.ca

Canadian Mental Health Association

 Canadian Mental Health Association Yukon Division counselling staff are providing phone and video sessions. They’ve extended drop-in counselling [J1] from 1 day a week to 5 days a week. Appointments are available by phone within 48 hours of calling to book the appointment.

Phone: 867-668-6429
Email: admin@yukon.cmha.ca

Challenge Disability Resource Group

The Challenge Disability Resource Group main office building in Whitehorse [J2] is currently closed to the public. Administrative staff and 2 job coaches will remain on-site to support job sites and administrative services. Bridges Catering will is facilitating Fetal Alcohol Syndrome Society Yukon lunches in Whitehorse through a Take and Go door on the Strickland Street entrance of the building. A Fetal Alcohol Syndrome Society Yukon staff member meets clients outside. All clients and staff not on direct deposit will have their paychecks mailed to them instead of being able to pick them up. All other pay stubs will continue to be emailed as usual.

Phone: 867-668-4421
Email: admin@ccva.ca

Community Outreach Services

New referrals are prioritized by emergency and available services and staffing.

Support services

Operating at regular hours. The licensed practical nurse (LPN) is still meeting people in person. All other staff support is provide over the phone.

Housing First

Operating 24 hours a day, every day with reduced staffing.

Phone: 867-667-8827

Dawson Men’s Shelter

The Men's Shelter is not accepting visitors or new clients.

New clients will be considered if the person is acutely homeless.

Anyone planning to go to the shelter who is not registered [J4] should call the coordinator to discuss this first.

Residents who are currently registered can still come and go at the Men's Shelter but are encouraged to practise safe physical distancing measures. The Men's Shelter is still providing takeout meals and other harm-reduction supports.

People who need to self-isolate should not go to the Men's Shelter.

Phone: 867-993-7100 extension 225

Dawson Women’s Shelter

The Dawson Women’s Shelter has suspended all non-emergency services including drop-in laundry and showers, in-person programming, and prevention education workshops until further notice.


The shelter will continue to provide emergency services to our community including emergency housing and related supports for women and children fleeing violence as well as women experiencing acute homelessness. Supportive listening is always available on their 24-Hour Support Line.

24-hour Support Line: 867-993-5086
Email: shelterdirector@northwestel.net

Disability Services (Government of Yukon)

The Disability Services office is considered an essential service and remains open. Disability Services provides support to people with disabilities and their families across their lifespan. For adults with intellectual or developmental disabilities, Disability Services also provides emergency social services supports.[J5] 

Phone: 867-393-7464

Emergency Support Services (Government of Yukon)

Emergency Support Services  provides assistance to individuals who are unable to safely self-isolate at home and who need additional support throughout their self-isolation period.

Phone: 867-332-4587
Email: covid19info@gov.yk.ca

Fetal Alcohol Spectrum Society Yukon (FASSY)

Fetal Alcohol Spectrum Society Yukon drop-in services in Whitehorse [J6] remain open. Visitors are strictly required to sanitize their hands and follow  physical distancing rules.

The outreach team of 6 in Whitehorse remains active on a rotational basis from the office and working from home. A bi-weekly rotation is presently being used so that every 2nd week people using our service have face-to face-time with their individual worker with physicaldistancing. Workers can always be reached through their work cell phones during working hours each day or through the office number.

The lunch program is still running through a take out service from Challenge Disability Resource Group’s Take and Go door on the Strickland Street side of their building. The FASSY outreach team are active in monitoring this service.

FASSY is participating in the delivery of lunches to individual residences in the community collaboration with Yukon Anti-Poverty Coalition, Boys and Girls Club, Whitehorse Emergency Shelter and the Whitehorse Food Bank.

They have set up computers for individuals (through computers for schools) in their rooms at hotels or in their homes. Other options are being explored. Computers are available at the FASSY office for people using our service and on an individual basis for others.

Support programs

A counsellor is available at FASSY every Thursday for people using FASSY and Options for Independence services or through phone conversations. Out and About is being offered using physical distancing principles.

Systems navigation

The systems navigation program is currently available in Watson Lake. The systems navigator is active in connecting people with services and supporting services to be accessible to people. They are doing outreach only and no in office visits.

Phone: 867-393-4948

Help and Hope Watson Shelter

The Help and Hope Watson Shelter is offering limited services.

Phone: 867-536-7233

Hospice Yukon

The Hospice Yukon main office is closed to the public with availability by appointment only. All events and groups will continue to be scheduled but may be revisited at a later date.

Grief and End of Life Counselling is available by phone and video call.

Healing Touch is cancelled until further notice.

Phone: 867-667-7429

Email: info@hospiceyukon.net

Inclusion Yukon

The Inclusion Yukon office will not be open without an appointment. Drop-in visits are limited. Arrange appointments ahead of time either through the direct support worker or the office main line or email.

They check phones and emails regularly, Monday to Friday.

Advocacy services are still available upon appointment with Shonagh.

Email: shonagh@inclusionyukon.org

Inclusion supports and job coaching are being handled on a case by case basis. People should check in with their direct service provider.

Phone: 867-667-4606

Email: inclusionyukon@gmail.com

Income Support Unit (Government of Yukon)

The Income Support Unit is providing short-term Emergency Assistance to eligible Yukon residents who are in financial crisis due to the COVID-19 pandemic. This assistance is for people who are waiting to receive federal assistance to cover their basic needs such as food, rent, medicine and other essential services during this time. Emergency Assistance is available to individuals with limited income, assets or credit.

For service providers: for more information contact Patrick Thompson, Acting Manager Income Support at patrick.thompson@gov.yk.ca or 867-667-3106.

Phone: 867-667-5814

Email: incomesupport@gov.yk.ca

Jordan’s Principle

The Council of Yukon First Nations service coordinator will submit people’s request to Indigenous Services Canada, and help them navigate the process upon approval.

Phone: 1-833-393-9200

Email: jordans.principle@cyfn.net

Kwanlin Dün Citizens can call: 867-668-7289

Kaushee’s Place

Kaushee’s Place are accepting referrals for women and children. In order to comply with public health measures, they have reduced capacity, increased cleaning practices  and put screening protocols in place.

Crisis line: 867-668-5733

Kwanlin Dün Health Centre

4 counsellors provide services to children, youth, adults, couples, families and Elders. Counselling is free and confidential.

People can drop in during the Health Centre hours 8:30 a.m. to 4:30 p.m. or call for an appointment.

Phone: 867-668-7289

Les EssentiElles

Les EssentiElles rovides regular services, such asprogramming and prevention education workshops, using virtual means of communication for French speaking women and families.

They provides lunch twice a month for registered families with babies under 1 year old. They’re also providing free phones to French speaking women.

Phone: 867-668-2636

Email: elles@lesessentielles.ca

Mental Wellness and Substance Use

Mental Wellness and Substance Use are providing Rapid Access Counselling Services.

People should phone to schedule a 1-to-1 brief appointment by phone. They do not need to have a previous connection with Mental Wellness and Substance Use .

Whitehorse: 867-456-3838
Watson Lake: 867-536-3222
Teslin: 867-332-4088
Dawson City, Mayo, and Old Crow: 867-993-4300
Carmacks, Pelly Crossing, Ross River and Faro: 867-332-5468
Haines Junction, Destruction Bay, Burwash Landing and Beaver Creek: 867-334-5688
Carcross: 867-332-3157

Outreach Van

Running as scheduled, Monday to Saturday from 5:30 p.m. to 9:30 p.m.

To find out about any changes to the Outreach Van schedule  follow them on social media. For drop-offs of supplies, contact them after 5 p.m. by phone or text at 867-332-8268

Phone or text: 867-334-1647

After 5 p.m. phone or text: 867-334-1647

Options for Independence

Options for Independence provides a supported housing program for adults with Fetal Alcohol Spectrum Disorder.

Phone: 867-633-4164

Referred Care Clinic

If someone does not have a family doctor and has complex substance use and or mental health issues and cannot be seen in a typical clinic setting, they can be referred to the Referred Care Clinic by Mental Wellness and Substance Use staff, Community Outreach Services (COS) or through the Referred Care Clinic outreach team. If an individual requires Opioid Treatment Services they can contact the Referred Care Clinic directly, even if they are not already a client.

Phone: 867-668-2552

Residential Schools Resolution Health Support Program and Crisis Line

The Residential Schools Resolution Health Support Program and Crisis Line provides mental health, emotional and cultural support to eligible former residential school students and their families. They provide professional counselling and other services and have a 24-hour crisis line.

Crisis line: 1-866-925-4419
Northern region program: 1-866-509-1769

Second Opinion Society

The Second Opinion Society provides supports from Monday to Friday, 1:30 p.m. to 4:30 p.m.

Phone: 867-667-2017

Seniors’ Services and Adult Protection

The Seniors’ Services and Adult Protection Unit provides confidential information, counselling,support and referrals. During the COVID-19 pandemic issues such as loneliness, anxiety and financial stress arise. The unit responds to reports of abuse, neglect or self-neglect of adults who may not be able to seek help on their own. Seniors’ Services and the Adult Protection unit continues to take reports and to provide services over the phone but their offices are not open to the public without appointment.

Phone: 867-456-3946 or toll free: 1-800-661-0408 ext. 3946

Sexualized Assault Response Team (SART)

Yukon's SART provides a safe and confidential network of services that focus on client needs and choices. They will walk a client through the process of accessing services and be an ally to talk to.

Phone: 1-844-967-7275

Signpost Seniors’ Association – Watson Lake

The Association sponsors a lunch each Wednesday at 12 p.m. The lunch is free to members and guests are welcome for a small charge.

Phone: 867-536-2929

Skookum Jim Friendship Centre

Visit the Skookum Jim Friendship Centre website for information.

Phone: 867-633-7680
Email: sjfcfriends@northwestel.net

Status of Women’s Council

Status of Women’s Council is providing free phones for vulnerable women until July.

Phone: 867-667-4637 or 867-334-4634
Email: aja.mason@yswc.ca

TAO Tel-Aide

TAO Tel-Aide is a helpline for French-speaking individuals in need of emotional support, available 24 hours a day, 7 days a week.  

Phone: 1-800-567-9699

Teegatha’oh Zhea

Teegatha’oh Zhea offers programs in a virtual format to be responsive to the social and emotional needs of the people that they support.

They've started a private Facebook group for the people they support, their families and their staff to share videos, photos, activities etc.

They've set up Zoom activities that staff are facilitating to keep programming momentum going, such as cooking classes and art classes.

They have assigned all of their staff to a small group of people they check in with daily.

Phone: 867-668.4471
Email: info@tozyukon.com

Victim Services

Victim Sservices ffers regular services includingexploring protective orders, safety plans and other options. They provide a onfidential, client-led, voluntary service.

Victim Services can help plan for options if self-isolating at home is not an option because of violence in the home.

Victim Services in Whitehorse and Watson Lake can be contacted by phone between 8 a.m. and 4:30 p.m. Monday through Friday.

Whitehorse

Phone: 867-667-8500
toll-free: 1-800-661-0408, ext. 8500

Watson Lake

Phone: 867-536-2541

After hours

Contact Victim Link
Phone: 1-800-563-0808
Email: victim.services@gov.yk.ca.

Victoria Faulkner Women’s Centre

Victoria Faulkner Women’s Centre programs are all running through virtual meetings and phone calls. They’re offering food programs on a takeout basis. The Women’s Advocate is offering full services by phone. The Housing Navigator is offering full virtual and phone services. The Canada Prenatal Nutrition Packages program is dropping off isolation kits in addition to online support. Support will continue to be offered through Facebook, email and over the phone.

Phone: 867-667-2693
Email: info@vfwomenscentre.com

Whitehorse Emergency Shelter 

The Whitehorse Emergency Shelter continues to provides emergency housing and support services to Yukoners.

All their essential services are open with modified hours and physical distancing protocols in place.

Drop-in hours are currently from 7 a.m. until 4:30 p.m. Services available after 4:30 p.m. include access to harm reduction supplies, emergency shelter Emergency Medical Services (EMS) and crisis support.

Phone: 867-455-2820

Whitehorse Foodbank

The Foodbank has closed its internal space. Clients need to line up outside and will receive their orders through the door during regular distribution hours.

Tuesday: 10 a.m. to 12:45 p.m. and 3 p.m. until 4:45 p.m.
Wednesday: 10 a.m. to 12 p.m. (families only)
Thursday 10 a.m. to 12:45 p.m. and 3 p.m. to 4:45 p.m.

Anyone can pick up a bagged lunch between 1 p.m. and 2 p.m. or dinner between 5:30 p.m. and 6:30 p.m. 7 days a week

This service is operating out of the main door of the Whitehorse Food Bank.

Phone: 867-393-2265
Email: office@whitehorsefoodbank.ca

Youth Emergency Shelter

The Youth Shelter is open 24 hours a day, every day until further notice.

Phone: 867-633-7699
Email: sjfcoutreach@northwestel.net

Yukon Anti-Poverty Coalition

The Yukon Anti-Poverty Coalition facilitates the elimination of poverty in Yukon through awareness, advocacy and action. Their members are an action-based team who partner with other community members on issues involving food, shelter and access to services.

Phone: 867-334-9317
Email: yukonantipovertycoalition@gmail.com

Yukon Council on Aging

Yukon Council on Aging helps seniors to flourish and thrive as they age and to age in place for as long as possible. They do this through programs and services operated out of their Seniors Information Centre and Home and Yard Maintenance Program Offices, which are located in the Sport Yukon building in Whitehorse.

Toll Free: 1-866-582-9707
Phone: 867-668-3383
Email:  ycoa@yknet.ca

Yukon Legal Services Society

Yukon Legal Services Society  is Yukon’s legal aid service provider. They ensure that low-income individuals living in Yukon have access to justice by providing legal aid services and by supporting other Yukon justice programs helping low-income individuals. Yukon Legal Services Society has reduced their face to face interactions but continue to offer their full services electronically.

Phone: 867-667-5210

Yukon Public Legal Education Association

The Law Line has suspend in-person meetings. They will continue to provide services using phone meetings and email.

Phone: 867-668-5297 or
toll free at 866-667-4305
Email: ypleayt@gmail.com