investigation and assessment of suspected child abuse and neglect;
prevention and support services; and
counselling and treatment services.
All programs emphasize prevention and strive to keep children in their home environment.
The family services team looks after family situations that require long-term involvement by the unit.
Many families experience multiple problems such as alcohol or drug abuse, housing or financial troubles, marital or child management difficulties, physical or sexual abuse, neglect, family violence and conflicts with the law. The team provides or co-ordinates access for children and their families to support services, counselling and treatment and other community resources.
Family support program
Family support workers become involved with families where there are child protection concerns. Workers liaise with other resource people to develop specific strategies to solve problems affecting a child's well-being within the family. The program also takes a lead role in coordinating community groups, resources developing, delivering and promoting services such as parenting information and support groups, that enhance the functioning of the family.
Intake and assessment
The intake team receives all initial referrals to Family and Children's Services. The team screens, investigates, and assesses reports of child abuse and neglect. The Intake team also provides parent and family support.