The Government of Yukon has released a What We Heard report presenting the results from public engagement conducted to understand how Yukoners use French-language services, identify what is working well and where access to services can be improved.
The public engagement took place from March 24 to April 24, 2025, with over 270 survey responses received online and through filled-out paper copies.
An engagement session was also held with the “Table de gouvernance de la Franco-Yukonnie” to gather insight on how the government can best support the vitality of the growing Yukon Francophonie now and for generations to come.
Yukoners who participated in the survey shared:
- a need for more dependable access to French-language services;
- an emphasis on bilingual access to services related to:
- education, employment and immigration;
- health and wellness;
- legal, justice and regulations; and
- public safety and emergency responsiveness.
- a preference for accessing government services online and in-person compared to by phone or email; and
- a need to ensure the ongoing inclusion of the Francophone perspective and exploring new approaches to integrate it while developing major initiatives, strategies and policies.
The feedback gathered will help the Government of Yukon plan and prioritize its actions to keep enhancing timely access to French-language services and information. The results will shape the government’s 2025–28 Strategic framework for French-language services.
The Government of Yukon is committed to ensuring Yukoners have access to the services they need. Increasing access to bilingual services and information supports the government in continuing to fulfill this commitment.
Thank you to everyone who shared their feedback about access to public services in French. Your insights will help us focus our efforts to enhance timely access to French-language services and information where it matters most, so we can continue to ensure Yukoners have access to the services they need to thrive.
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From March 24 to April 24, 2025, the Government of Yukon invited Yukoners to share their input about access to French-language services and information.
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There was a total of 293 survey responses: six responses from filled out paper copies and 287 online responses. 59.6 per cent of responses are in French and 40.4 per cent in English. There was 23 out of scope responses not included in the analysis as they fall outside of the original intent of the engagement. Additional information about those responses are available in the report.
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The results will also help shape the government’s 2025–28 Strategic framework for French-language services. This framework is a roadmap to build on the Government of Yukon’s successes and guide its actions and investments to keep increasing access to timely French-language services and information
- Based on the most recent national census (2021), more than 14 per cent of Yukoners speak French and that number is on the rise.
- The Yukon is the third-most bilingual jurisdiction in Canada, after Quebec and New Brunswick. La Table de gouvernance de la Franco-Yukonnie is made up of about a dozen French-speaking institutions and organizations that support the Yukon Francophone community in various areas such as education, childcare, health, the economy, immigration, arts and culture and heritage.
- The Government of Yukon has one of the most compelling language regimes in Canada and partners with the federal government to provide bilingual public services as per the Yukon Languages Act.
Laura Seeley
Cabinet Communications
867-332-7627
[email protected]
Nancy Power
Communications, French Language Services Directorate
867-332-2588
[email protected]