Digital information and services

As the Government of Yukon's user experience (UX) manager I spend a lot of time immersing myself in user feedback.

The final piece of UX work our vendor completed on their assessment of Yukon.ca was a series of usability test/user interviews.

This piece of user research was part of a larger UX project on Yukon.ca. The vendor used established UX heuristics to evaluate the user experience on Yukon.ca.

The second piece of user research conducted as part of the Yukon.ca assessment project was a cross jurisdictional comparison.

This work was completed as part of an overall assesment of Yukon.ca - the government's main website.

This analysis was part of the Yukon.ca UX assessment project.

We have some user research (UX) projects coming up in the next 2 months and we’re recruiting participants. These UX studies will be on a reservation system and government websites. 

We use UX research data to:

Yukon.ca is the Government of Yukon’s main information and services website. It has been live since a redesign and rebranding completed in 2018.

In typical Canadian fashion I'm leading off with an apology. I completly missed our team's quarterly update from this past summer so I’ve combined it with our fall update. 

Last winter and spring I was thinking about ways to broaden our team's UX offerings. We're always looking for ways to grow and improve how we support our department clients.