Learn how 9-1-1 services work in Yukon

Call 9-1-1 when there is:

  • a life-threatening emergency or medical situation;
  • a crime in progress;
  • a fire;
  • a serious accident; or
  • an exposure to, inhalation of or swallowing of a poisonous substance.

Yukon has basic 9-1-1 service throughout the territory. 9-1-1 will connect you to the RCMP, fire department or emergency medical services (EMS).

You will be asked “Which community are you calling from?” and “Do you need police, fire or EMS?”

If you need Fire or EMS, your call will be forwarded to a secondary call taker for dispatch. Volunteer fire departments may not answer all calls. If that happens, call 9-1-1 again and ask the call taker to try the next closest department.

Answer all the questions to help first responders get to you. Don’t hang up until you are told to. EMS dispatchers might provide pre-arrival medical care by telephone instruction.

How to call 9-1-1 if you are deaf, hearing-impaired or speech-impaired

Basic 9-1-1 cannot receive text messages, email or video communication. Deaf, hearing-impaired or speech-impaired people can

  • use a TTY device, or
  • have their message relayed by a third-party, such as Bell Relay service.

Not all phones will call Yukon 9-1-1

  • Yukon does not have cellular service everywhere. Use a landline phone or a satellite telephone.
  • If your satellite telephone can’t call 9-1-1, dial 867-667-5555 instead. This will call the RCMP.
  • Internet phone companies (VoIP phones) and Wi-Fi calls may have limited or no 9-1-1 service. Check with your service provider.
  • If you do not have a Yukon phone number, cellular service providers may not connect you to Yukon’s 9-1-1 call centre. Your call may go to the centre closest to where your account is registered. Check with your service provider.