Looking for a product manager for digital credentials and identity management program

eServices is a branch within the government's Information and Communication Technology (ICT) branch of the Department of Highways and Public Works. 

We're currently looking for a product manager to lead and advance the digital credentials and identity management program. This program will provide secure, private, and user-friendly digital credentials and identity management for the public and government. This will in turn, enable us to deliver more digital services, reduce barriers to access these services and increase the availability of information and digital interactions for Yukoners.

Job details

• Job posting date: November 26, 2025
• Job closing date: December 11, 2025 (extended from December 9, 2025)
• Location: Whitehorse, Yukon
• Full-time term position that goes to January 12, 2028.
• 75 hours/bi-weekly with Saturday and Sundays off
• Classification: ST18 with a salary range of $105,596 to $122,633.
• YEU Union

Essential qualifications

• Bachelor’s or master’s degree in computer science, information technology, information management, business administration, or a related field.
• Extensive experience in product management, digital identity and credentials system, digital service delivery, cybersecurity, or similar digital platforms.
• Experience leading and delivering large, complex digital programs on time and within budget in a government or similarly complex organization.
• Experience working with identity and access management (IAM) systems, digital credentials, or related technologies (e.g., digital wallets, verification services, API integrations, or secure data exchange).
• Experience advising, coordinating and collaborating with cross-functional teams, including end users, program areas, vendors, technical specialists and senior stakeholders.
• Experience developing business cases, roadmaps, governance frameworks and product strategies, including defining scope, priorities, and success metrics.
• Experience using data, analytics, metrics, and KPIs to guide product decisions and evaluate service performance.

If you have education, training, and/or experience equivalent to these essential qualifications we may consider you for this position.

Desired knowledge, skills and suitability

Candidates should have and may be assessed on their:

• knowledge of digital identity standards and technologies, including digital credentials, authentication models, and privacy/security best practices;
• expertise with modern identity management systems, architectures, and technologies (e.g., SSO, OAuth, OpenID Connect);
• understanding of user-centered service design and digital product management including agile practices, accessibility, usability, service quality principles, and the use of data/metrics to improve services;
• demonstrated leadership skills to manage a program involving multiple projects and priorities within the digital identity domain;
• knowledge of new and emerging digital and technology sectors, including product management practices, data analysis, user research, web analytics, cybersecurity concepts, and digital identity technologies;
• excellent communication, facilitation, and stakeholder engagement skills, with the ability to collaborate effectively across technical and non-technical groups
• demonstrable experience of being organized, self-driven, and able to prioritize workload in a fast-paced, high-demand environment; and
• knowledge of government operations, legislation, and policy environments.

How to apply for this position

1. Read the official job description.
2. Log in or create an account to access the government's employment site.  
3. Look for this position: eServices Product Manager - (64029)
4. Follow the steps to submit your resume to apply.

Contact us

For questions about this position email [email protected].