Airport passenger services


Accessible transportation options

A number of local car rental agencies, taxis, City of Whitehorse public transportation and courtesy vehicles provide mobility aids. Contact them directly.

Service animals

We welcome service animals at the airport.

Special needs security line

The airport has a special accessible security screening line for passengers who feel they need to use it.

Wheelchair service and escort passes for caretakers

Airlines offer wheelchair service and they can also provide a family member or caretaker with an escort pass so they can enter the boarding area to assist you. Contact your airline to make arrangements.

Arriving for your flight

To ensure everyone has enough time for check-in and security screening, arrive at least 90 minutes before a domestic flight and 2 hours before an international flight.

Border services

The Canada Border Services Agency office is staffed during international flights or when called for customs processing.

Phone: 867-667-3965
Toll-free: 1-800-461-9999

Charging stations

Public charging stations for electronic devices are available in the main passenger waiting room.

Food services

Vending machines are located in the pre- and post-security screening areas.

Gift shop

Snacks and gifts
Phone: 867-633-4646

Hours of operation

The airport is open 24 hours a day, 7 days a week.

Lost and found

Phone: 867-667-8451


All animals in the airport must be leashed or contained.


Airport security is on duty 24 hours a day, 7 days a week.
Phone: 867-667-8451

Security screening

The security screening line opens 90 minutes before scheduled flights.
View a list of permitted and prohibited items.

Storage lockers

There is no storage locker service at the airport.


Access free Wi-Fi throughout the airport terminal.
Network: YXY-Public


To contact Erik Nielsen Whitehorse International Airport, call 867-667-8440 from 8 a.m. to 5 p.m. Mondays to Fridays (excluding holidays) or contact us by email.