Help first responders get to you

Make sure first responders can identify your home

Make sure your civic address number is clearly posted. It should be visible from the road. You can find your civic address on our regional maps.

  • Use reflective material or lights so your address can be seen in the dark.
  • Place your address high enough for drivers to see it.
  • Attach your sign to a post or tree within 3 metres of the road. Do not attach your sign to street or highway signs.
  • Keep snowbanks, brush or other obstructions away.
  • If you live on a corner lot, post your sign on the road to which your address has been assigned. Do not post any number on the other road, even if you have access from that road.
  • Remove any other lot number markers on your property.

Give clear directions

When you call 9-1-1 the operator will ask, “Which community are you calling from?” The operator doesn’t know your location. It’s important you can describe where you are. Know the name of the community you are in or near and use civic addresses, kilometer markers, landmarks or intersections. It is vital you know your location so the right RCMP, fire or ambulance units respond.

Prepare for the arrival of first responders

  • Help first responders by preparing for their arrival.
  • Clear the driveway for emergency vehicles.
  • Keep stairs and entry ways free of snow and ice.
  • Turn on outside lights.
  • Secure pets.
  • Unlock and open the door.
  • Clear the building entrance and area around the person requiring help. This gives responders room to work and bring in equipment.