Page updated

Tuesday, May 26, 2020 ‒ 16:00

Personal service establishment guidelines: COVID-19

When can premises open?

Effective May 27, 2020. Personal service establishments (PSEs) may reopen provided they're able to maintain a 2-metre (6-feet) distance between clients. Some employees may not be able to maintain this separation during service and may require additional measures, such as personal protective equipment (PPE).

These guidelines outline key steps to put in place to ensure your establishment helps prevent COVID-19:

  • physical distancing;
  • good hygiene practice; and
  • enhanced environmental cleaning and disinfection in .

The information provided in this document is based on current recommendations and is subject to change. All requirements continue under the Public Health and Safety Act’s Personal Service Establishment Regulations and City of Whitehorse’s Personal Services Bylaw where applicable.

Download a PDF of the personal service reopening guidelines.

Guidelines

  • Staff must use the self-assessment tool before coming to work.
  • Phone and screen each patient 24 hours prior to their scheduled visit or at time of booking if appointment will be within 24 hours.
Risk factors for COVID-19
  • Any travel outside Yukon or Canada in the past 14 days
  • Named as a possible contact and currently under self-isolation
  • Any household members who are currently under self-isolation
  • Presence of any of the following symptoms:
    • fever and/or chills;
    • cough; and
    • difficulty breathing.
  • If any of the above risk factors is present, the visit must be postponed and client should be advised to contact a medical provider or 811.
  • Advise clients to attend appointment alone, without friends or family.
  • Post signs advising clients who arrive with cold, influenza, or COVID-19 like symptoms to return home.
Physical distancing
  • Place signs near entrances informing customers of the physical distancing methods being used in your establishment.
  • Place floor markers where services are offered or lines form to ensure 2-metres (6-feet) distance between clients at all times.
  • Maintain a single point of entry into your establishment.
  • Entry, including lines and waiting areas, are to be regulated to prevent congestion.
  • Ensure that the total number of persons allowed into the establishment is limited to no more than can be safely spaced.
  • Allow 5 square metres (53 square feet) of unencumbered floor space per person.
  • Stagger appointment times to accommodate physical distancing.
  • Alternative solutions to waiting in the establishment should be considered, such as asking people to wait in vehicles and text messaging or calling when appointment time is ready.
  • Space workstations 2-metres (6-feet)apart.
  • Encourage online or telephone sales of retail products for delivery or pickup at scheduled times.
  • Step back from clients when they use card readers/pin pads to pay if a sneeze guard is not available or the 2-metre (6-feet) distance cannot be achieved.
Sanitation and hygiene
  • Make hand washing stations and/or approved hand sanitizers available upon entry and exit to establishment for staff and clients.

  • Ensure hand sanitizers are approved by Health Canada (DIN or NPN number)
  • Ensure staff are practising proper hygiene. This includes:
    • frequent hand washing;
    • coughing or sneezing into an elbow rather than a hand or the environment; and
    • avoiding touching one’s face.
  • Encourage clients to wash or sanitize hands upon entry to facility.
  • Remove magazines, books, toys, candy, and any other unnecessary items that may be shared between clients in waiting rooms/areas. Clean and disinfect waiting chairs after each client.
  • Do not offer onsite snack and beverage service at this time. If needed, beverages may be provided in a disposable cup.
  • Arrange staff rooms and break rooms to allow physical distancing practices.
  • Consider staggered break times to reduce employee gathering in large numbers.
  • Do not reuse any equipment, instruments and material that cannot be disinfected between clients.
  • Discard or properly launder towels or any other items contacting a client between each use.
  • Launder and dry clothing and fabric items on the highest temperature setting possible. Ensure items are thoroughly dried.
  • In services where close personal contact is required and physical distancing cannot be maintained (e.g., close face-to-face spacing when styling hair):
    • masks should be worn by both client and service provider;
    • non-medical masks can be used in these circumstances; and
    • mask use does not otherwise replace the need to observe all the other requirements, including physical distancing whenever practical.
  • Service providers, who choose to use gloves, must ensure thorough hand washing before and after each change of gloves.
  • Gloves are not a substitute for proper hand hygiene. It's important to:
    • remove gloves when changing tasks. o use new gloves each time gloves are removed; and
    • use new gloves for each client.
  • Clean and disinfect workstation and reusable equipment after each client.
  • Encourage payments through contactless methods (e.g., tap or e-transfer).
  • Clean and disinfect pin pads/card readers after each use. Limit the exchange of papers such as receipts.
  • There is currently no evidence that communicable diseases, including COVID-19 can be passed on through touching or handling cash. Use of cash is important for some people who have no other way of paying. Staff must wash hands after accepting cash.
Enhanced environmental cleaning and disinfection
  • Increase cleaning and disinfection of essential shared facilities, such as telephones, computers, washrooms and laundry rooms.
  • Cleaning refers to the removal of dirt and organic material from surfaces. Cleaning alone does not kill or deactivate germs.
  • Disinfecting works by using chemicals to kill/deactivate germs on surfaces. This process does not work effectively if surfaces are not cleaned first.
  • Disinfectants should have a Drug Identification Number (DIN). A DIN is an 8-digit number given by Health Canada that confirms it is approved for use in Canada. Refer to Health Canada’s Hard-surface disinfectants for use against coronavirus (COVID-19).
  • Check the expiry dates of products you use, and always follow the manufacturer's instructions.
  • Use chlorine bleach solutions for disinfection if appropriate for the surface.
  • Prepare chlorine bleach solutions according to the instructions on the label or in a ratio of:
    • 1 teaspoon (5 mL) bleach per cup (250 mL) of water; or
    • 4 teaspoons (20 mL) bleach per litre (1000 mL) of water.
    • Ensure a minimum of 2 minutes contact time and allow to air dry.
    • Prepare fresh bleach solution daily.
  • Educate staff on how to use cleaning agents and disinfectants:
    • Required disinfectant contact times (e.g., amount of time that the product will need to remain wet on a surface to achieve disinfection).
    • Safety precautions and required personal protective equipment (PPE).
    • Directions for where and how to securely store cleaning and disinfectant supplies.
  • Clean and disinfect high traffic areas and frequently touched surfaces and objects such as door handles, light switches, counters, faucets, etc.
  • Clean and disinfect frequently touched surfaces at least twice per day, and when visibly dirty.
    • Ensure enough time is spent cleaning and disinfecting.
    • Clean and disinfect commonly touched surfaces by employees regularly. Wherever possible, each employee should use their own products. If product bottles are shared, they should be cleaned and disinfected between uses.
  • Ensure washrooms are always well stocked with liquid soap, paper towels and toilet paper and that warm running water is available. Antibacterial soap is not required to prevent the spread of COVID-19.
  • Washrooms must be available for client and staff use at all times.
Do you have further questions?

We understand that this is a challenging time and want to thank you for your dedication and support of others in our community. Please refer to Yukon.ca for up-to-date information on COVID-19. Contact Environmental Health Services with questions about PSEs and health protection. Phone 867-667-8391 or environmental.health@gov.yk.ca.

  • Any travel outside Yukon or Canada in the past 14 days
  • Named as a possible contact and currently under self-isolation
  • Any household members who are currently under self-isolation
  • Presence of any of the following symptoms:
    • fever and/or chills;
    • cough; and
    • difficulty breathing.
  • If any of the above risk factors is present, the visit must be postponed and client should be advised to contact a medical provider or 811.
  • Advise clients to attend appointment alone, without friends or family.
  • Post signs advising clients who arrive with cold, influenza, or COVID-19 like symptoms to return home.

  • Place signs near entrances informing customers of the physical distancing methods being used in your establishment.
  • Place floor markers where services are offered or lines form to ensure 2-metres (6-feet) distance between clients at all times.
  • Maintain a single point of entry into your establishment.
  • Entry, including lines and waiting areas, are to be regulated to prevent congestion.
  • Ensure that the total number of persons allowed into the establishment is limited to no more than can be safely spaced.
  • Allow 5 square metres (53 square feet) of unencumbered floor space per person.
  • Stagger appointment times to accommodate physical distancing.
  • Alternative solutions to waiting in the establishment should be considered, such as asking people to wait in vehicles and text messaging or calling when appointment time is ready.
  • Space workstations 2-metres (6-feet)apart.
  • Encourage online or telephone sales of retail products for delivery or pickup at scheduled times.
  • Step back from clients when they use card readers/pin pads to pay if a sneeze guard is not available or the 2-metre (6-feet) distance cannot be achieved.

  • Make hand washing stations and/or approved hand sanitizers available upon entry and exit to establishment for staff and clients.

  • Ensure hand sanitizers are approved by Health Canada (DIN or NPN number)
  • Ensure staff are practising proper hygiene. This includes:
    • frequent hand washing;
    • coughing or sneezing into an elbow rather than a hand or the environment; and
    • avoiding touching one’s face.
  • Encourage clients to wash or sanitize hands upon entry to facility.
  • Remove magazines, books, toys, candy, and any other unnecessary items that may be shared between clients in waiting rooms/areas. Clean and disinfect waiting chairs after each client.
  • Do not offer onsite snack and beverage service at this time. If needed, beverages may be provided in a disposable cup.
  • Arrange staff rooms and break rooms to allow physical distancing practices.
  • Consider staggered break times to reduce employee gathering in large numbers.
  • Do not reuse any equipment, instruments and material that cannot be disinfected between clients.
  • Discard or properly launder towels or any other items contacting a client between each use.
  • Launder and dry clothing and fabric items on the highest temperature setting possible. Ensure items are thoroughly dried.
  • In services where close personal contact is required and physical distancing cannot be maintained (e.g., close face-to-face spacing when styling hair):
    • masks should be worn by both client and service provider;
    • non-medical masks can be used in these circumstances; and
    • mask use does not otherwise replace the need to observe all the other requirements, including physical distancing whenever practical.
  • Service providers, who choose to use gloves, must ensure thorough hand washing before and after each change of gloves.
  • Gloves are not a substitute for proper hand hygiene. It's important to:
    • remove gloves when changing tasks. o use new gloves each time gloves are removed; and
    • use new gloves for each client.
  • Clean and disinfect workstation and reusable equipment after each client.
  • Encourage payments through contactless methods (e.g., tap or e-transfer).
  • Clean and disinfect pin pads/card readers after each use. Limit the exchange of papers such as receipts.
  • There is currently no evidence that communicable diseases, including COVID-19 can be passed on through touching or handling cash. Use of cash is important for some people who have no other way of paying. Staff must wash hands after accepting cash.

  • Increase cleaning and disinfection of essential shared facilities, such as telephones, computers, washrooms and laundry rooms.
  • Cleaning refers to the removal of dirt and organic material from surfaces. Cleaning alone does not kill or deactivate germs.
  • Disinfecting works by using chemicals to kill/deactivate germs on surfaces. This process does not work effectively if surfaces are not cleaned first.
  • Disinfectants should have a Drug Identification Number (DIN). A DIN is an 8-digit number given by Health Canada that confirms it is approved for use in Canada. Refer to Health Canada’s Hard-surface disinfectants for use against coronavirus (COVID-19).
  • Check the expiry dates of products you use, and always follow the manufacturer's instructions.
  • Use chlorine bleach solutions for disinfection if appropriate for the surface.
  • Prepare chlorine bleach solutions according to the instructions on the label or in a ratio of:
    • 1 teaspoon (5 mL) bleach per cup (250 mL) of water; or
    • 4 teaspoons (20 mL) bleach per litre (1000 mL) of water.
    • Ensure a minimum of 2 minutes contact time and allow to air dry.
    • Prepare fresh bleach solution daily.
  • Educate staff on how to use cleaning agents and disinfectants:
    • Required disinfectant contact times (e.g., amount of time that the product will need to remain wet on a surface to achieve disinfection).
    • Safety precautions and required personal protective equipment (PPE).
    • Directions for where and how to securely store cleaning and disinfectant supplies.
  • Clean and disinfect high traffic areas and frequently touched surfaces and objects such as door handles, light switches, counters, faucets, etc.
  • Clean and disinfect frequently touched surfaces at least twice per day, and when visibly dirty.
    • Ensure enough time is spent cleaning and disinfecting.
    • Clean and disinfect commonly touched surfaces by employees regularly. Wherever possible, each employee should use their own products. If product bottles are shared, they should be cleaned and disinfected between uses.
  • Ensure washrooms are always well stocked with liquid soap, paper towels and toilet paper and that warm running water is available. Antibacterial soap is not required to prevent the spread of COVID-19.
  • Washrooms must be available for client and staff use at all times.

We understand that this is a challenging time and want to thank you for your dedication and support of others in our community. Please refer to Yukon.ca for up-to-date information on COVID-19. Contact Environmental Health Services with questions about PSEs and health protection. Phone 867-667-8391 or environmental.health@gov.yk.ca.