The last of the snow is almost gone and the ice on the lakes is melting which means it is time for our spring update.
These quarterly posts provide updates on some of the public-facing digital service delivery projects the government is working on.
For those new to the blog, our unit (eServices for Citizens) works with department teams to design and deliver digital services that are simple and fast and strive to improve the user experience.
Citizen engagement
We’ve been using Social Point (formerly Social Pinpoint) for citizen engagement since December. The platform offers several features staff can use in citizen engagement efforts: survey, discussion forum, poll, a document library, a timeline and latest news.
Staff are learning how to use this tool in the government’s citizen engagement toolkit.
Email newsletters and notifications
At the end of 2025 we looked at the performance analytics for 3 of the online newsletters the government publishes to understand how they are meeting the business needs of the teams that produce the content and the user needs of subscribers.
Read about the insights we gained in our review of the Wildlife Viewing newsletter. We'll publish blog posts about InFARMation and the Wildfire newsletters and notifications when we complete the summary of the user research.
The latest team using this platform is the Economic Development and Tourism and Culture’s Industry Services unit. They recently launched their Industry Services Yukon newsletter for tourism stakeholders. They have 626 subscribers.
Newsletters available to the public
InFARMation
Publisher: Energy, Mines and Resources’ Agriculture Branch
Total subscribers: 374 subscribers
Yukon Wildfire Updates notifications and Job notifications
Publisher: Community Services’ Wildland Fire Management branch
Total subscribers: 3,118 subscribers (combined)
Yukon Wildlife Viewing newsletter
Publisher: Environment
Total subscribers: 465
Email [email protected] to set up a demo if you'd like to use this publishing platform.
Event registration
We've completed the security risk and threat assessment (STRA) and privacy impact assessment (PIA). Now we’re adopting SimpliEvents as an event registration platform. We’ve applied the government branding and developed guidance for staff.
We're in the process of rolling out training across the government and expect teams to start using the platform early this summer.
MyYukon
Over the winter the eServices team has been working on a service interface for MyYukon. It will include a catalogue of online services, and tools for users to control their account. For example, users will be able to set their name, change their email address and review recent account activity. We plan to launch it later this summer.
Online forms
Online forms launched since the last update
- Expression of Interest for the Yukon Nominee Program - January 19. It is currently closed and will reopen in July.
- Feedback as a service - January 12
- Red Tape Reduction - May 6
Improvements
- Added side navigation for complex forms.
- Improved hint text/tool tips design and function.
- Integrated Feedback Form design pattern on all online forms.
- Improved ability to add signatures
Open government
In March we celebrated international Open Data Day with a recap of the data dashboards, data applications, and datasets government teams have published over the past year. So far in 2026 we’ve added 328 new open data resources (across 23 datasets) and more than 3,200 new open information resources (across 40 publications), particularly archived news releases from 2018 to 2021.
See open government portal metrics in open data format (updated monthly) or learn more about the open government program.
Transactional services
Feedback as a service
Over the past year we've evolved the Feedback Form design pattern and created a process to ensure our clients include the pattern on all public-facing digital services. We're calling the package Feedback as a service.
Rather then having 1 open-ended questions, we're asking 6 questions that will help us understand more about the overall experience of people using digital services. The new form has been added to all new digital services we're building including online forms. We'll also be adding it to existing services over the coming months.
Once a person submits a feedback form, it will go into a secure SharePoint site so the service owner can access it. They can then implement solutions to issues on a routine basis.
Land Information Registry and Administration (LIRA)
LIRA will replace the existing Land Information Management System. This system is outdated and no longer supported.
The new system will modernize land tenure and inventory management and support future online services for the public. For example, submitting land and land use applications, entering land lotteries and paying lease fees.
The project is in the final phase. The team is focused on developing public-facing features and workflows. They hope to launch it later this summer.
Websites
Digital Service Delivery Guide
This website provides vendors and staff with guidance to meet the government’s Digital Service Standards.
Over the next few months we’ll migrate the site to the latest version of Drupal. Leading up to this work, I’ll be conducting user research and potentially updating the information architecture to ensure it is still meeting user needs and expectations.
Quitpath
The Quitpath website launched in January 2026 during National Non-Smoking Week. The website helps connect Yukoners with the Quitpath program, which provides free tools, caring guidance and quit aids to help you quit or cut back on smoking, vaping or tobacco use. Since launch the Quitpath website has had more than 7,700 visits.
Water Data Explorer
In January 2026, the Water Science and Stewardship branch of Environment launched the Water Data Explorer, where users can access and visualize water data from our monitoring networks, as well as those of our partners. This complements the Water Conditions application, which allows users to check snow, water level and flow conditions for monitoring stations through a simple, easy to use interface. Both are accessible from the Flood Hub web page under the Water data tab.
Yukon Archives archival database upgrade
This project sees the replacement of an outdated, end-of-life system implemented in 2003. As part of the work, the team has increased efficiency and reduced redundancy by amalgamating data from multiple databases into one.
The project is in Beta and the team plan to launch it as a public Beta later this summer. They hope to gather feedback from their clients to improve the service over time.
Yukon.ca
We’re continuing our work fixing bugs on Yukon.ca. We're also making improvements to the back end of the website to help staff complete their work more efficiently. Over the last few months, this focus of this work has been on the French translation team’s workflow.
From January through March 2026, we worked with a vendor to draft a content strategy for Yukon.ca. We’ve also started a content analysis process. This means we’ve developed a strategy to put Yukon.ca content through a ROTten (redundant, outdated and trivial) analysis. We’ll soon start going through Yukon.ca and analyze where content sits in the ROTten matrix and make recommendations for how to deal with this content. We’ll present the content strategy and our ROTten analysis process at the monthly Web Advisory Committee meeting in June.
The eServies team has also started working on an assessment of Yukon.ca’s internal search to find out it strengths and where we should focus on improvements.