Learn about the Workers' Advocate Office

  1. What can the Workers' Advocate Office do for you
  2. What will the process with your claim be
  3. Read the annual reports

The Workers' Advocate Office provides free, independent services to injured workers and their dependents.

  1. What can the Workers' Advocate Office do for you

    We are experienced in providing advocacy services and are specialists in interpreting the Workers' Compensation Act and policies. We are completely independent from the Yukon Workers' Compensation Health and Safety Board (YWCHSB).

    What are the costs?

    Our services are available for free.

    Our services

    Advice

    We provide advice to injured workers and their dependents in regards to their YWCHSB claim(s).

    Advocacy

    We will work with you to prepare and present an appeal on your behalf, if:

    • you wish to appeal a YWCHSB decision about your claim; and
    • your claim meets the appeal criteria.

    Appeal process information

    We provide information on the steps involved in the YWCHSB appeal process.

    Appeal representation

    Representation by the Workers' Advocate Office is available at various levels of the YWCHSB appeal process.

    We can assist with representation before:

    • an adjudicator;
    • a hearing officer; or
    • an appeal committee.

    We will try to resolve your issue with the YWCHSB in an informal manner before filing an appeal.

    About the workers' advocate

    The workers' advocate is appointed by the Minister of Justice to advocate on behalf of injured workers.

    The workers' advocate is a member of the public service. They are appointed to fulfill the duties outlined in section 109 of the Workers' Compensation Act.

    The main duty of the workers' advocate is to advise workers and the dependents of deceased workers on:

    • entitlement under the legislation and policy;
    • the interpretation of YWCHSB decisions;
    • determining whether an appeal is warranted, and represent workers' at appeal; and
    • providing information on workers' rights and responsibilities.

    How the advocates can help you

    • Providing general information about the Workers' Compensation process, including:
      • explaining the legislation and policies of YWCHSB;
      • identifying important timelines for the appeal process;
      • directing workers' to other relevant organizations, such as Unions or employment standards.
    • Advising injured workers on what actions they can take. 
    • Helping to gather the necessary information.
    • Determining if there is a problem with a claim that can be resolved through an appeal.
    • Preparing and presenting appeals.
  2. What will the process with your claim be

    To provide advice we must know the details of your case prior to meeting with you.

    Before you make an appointment

    1. Complete the following 2 forms:
    2. Fax, scan, email or mail your forms in; the contact information is provided below.

    Make an appointment

    Phone: 867-667-5324
    Phone toll-free in Yukon: 1-800-661-0408 ext. 5324

    1. Once the forms are complete, we will request a copy of your file(s).
    2. After a thorough review of your claim file information, we will contact you to discuss your case. For multiple claims, this might take up to 10 days.
    3. We will provide advice to you on the next steps to take regarding your claim.

Contact 

For more information about the Workers' Advocate Office:

Email: workers.advocate@gov.yk.ca
Phone: 867-667-5324
Phone toll free in Yukon: 1-800-661-0408 ext. 5324
Fax: 867-393-6346
Mail:
Government of Yukon
Workers' Advocate (Q-1)
Box 2703
Whitehorse, Yukon Y1A 2C6