Learn about the Workers' Advocate Office

We're experienced in providing advocacy services and are specialists in interpreting the Workers' Compensation Act and policies. We're completely independent from the Yukon Workers' Compensation Health and Safety Board (YWCHSB).

What are the costs?

Our services are available for free.

Our services

Advice

We provide advice to injured workers and their dependents about their Yukon Workers' Compensation Health and Safety Board claim.

Advocacy

We'll work with you to prepare and present an appeal on your behalf, if:

• you wish to appeal a board decision about your claim; and
• your claim meets the appeal criteria.

Appeal process information

We provide information on the steps involved in the board appeal process.

Appeal representation

Representation by the Workers' Advocate Office is available at various levels of the appeal process.

We can assist with representation before:

• an adjudicator;
• a hearing officer; or
• an appeal committee.

We'll try to resolve your issue with the Yukon Workers' Compensation Health and Safety Board in an informal way before filing an appeal.

About the workers' advocate

The workers' advocate is appointed by the Minister of Justice to advocate on behalf of injured workers.

The workers' advocate is a member of the public service. They are appointed to fulfil the duties outlined in section 109 of the Workers' Compensation Act.

The main duty of the workers' advocate is to advise workers and the dependents of deceased workers on:

• entitlement under the legislation and policy;
• the interpretation of board decisions; and
• determining whether an appeal is warranted, and represent workers at appeal.

They can also provide information on workers' rights and responsibilities.

How the advocates can help you

• Provide general information about the workers' compensation process, including:
  • explaining the legislation and policies of the Yukon Workers' Compensation Health and Safety Board;
  • identifying important timelines for the appeal process;
  • directing workers' to other relevant organizations, such as unions or employment standards.
• Advise injured workers on what actions they can take. 
• Help to gather the necessary information.
• Determine if there's a problem with a claim that can be resolved through an appeal.
• Prepare and present appeals.

To provide advice we must know the details of your case prior to meeting with you.

Before you make an appointment

1. Complete the following 2 forms:
   • Authorization for Representation and Request for Disclosure form; and
   • Authorization to Communicate by Email form. 
      
2. Fax, scan, email or mail your forms in; the contact information is provided below.

Make an appointment

Phone: 867-667-5324
Phone toll-free in Yukon: 1-800-661-0408 extension 5324

1. Once the forms are complete, we will request a copy of your file(s).
2. After a thorough review of your claim file information, we will contact you to discuss your case. For multiple claims, this might take up to 10 days.
3. We will provide advice to you on the next steps to take regarding your claim.

• Workers' Advocate Office 2022 Annual Report
• Workers' Advocate Office 2021 Annual Report
• Workers' Advocate Office 2020 Annual Report
• Worker's Advocate Office 2019 Annual Report
• Workers' Advocate Office 2018 Annual Report
• Workers' Advocate Office 2017 Annual Report
• Workers' Advocate Office 2016 Annual Report
• Workers' Advocate Office 2015 Annual Report