Request support with a workplace injury claim reconsideration or appeal

Before the Workers’ Advocate Office can review your file or provide representation, you’ll need to give them permission to: 

• get and review your file; 
• represent you; and 
• communicate with you by email.

To request the services of a workers’ advocate, complete the following steps.

1. Download both forms.
   • Authorization for Representation and Request for Disclosure form; and
   • Authorization to Communicate by Email form.
2. Complete and sign the forms.
3. Submit the forms.
   Email: [email protected]
   Fax: 867-393-6346
   Mail:
   Government of Yukon
   Workers' Advocate (Q-1)
   Box 2703
   Whitehorse, Yukon Y1A 2C6

After you submit your completed forms, the workers’ advocate:

1. gets a copy of your file from the Yukon Workers' Safety and Compensation Board;
2. carefully reviews your file, including the relevant evidence, legislation and policies; and
3. determines what next steps are possible in your case, if any.

You’ll hear back from the workers’ advocate within 15 business days.

The workers’ advocate will let you know whether they can represent you. The Workers’ Advocate Office reviews each request individually and cannot provide representation in every case.

The Workers’ Advocate Office commits to providing workers with a fair, client-focused experience.

The service commitment sets out the standards: 

• you can expect from staff; and 
• staff expect from you.

What you can expect

The workers’ advocate will:

• respect your privacy;
• act honestly and in good faith;
• provide a safe and respectful environment for you to share your perspective;
• provide clear and timely advice;
• manage actual or perceived conflicts of interest;
• remain independent from: 
  • the Yukon Workers’ Safety and Compensation Board; and
  • the Yukon Workers’ Safety Compensation Appeal Tribunal; and
• provide a process for filing a complaint about the Workers’ Advocate Office that’s: 
  • fair; 
  • consistent; and 
  • transparent.

What the Workers’ Advocate Office expects from you

The workers’ advocate expects you to:

• always treat them with respect;
• tell the truth; 
• provide all relevant information about your claim to them; 
• help them get information about your claim, when needed; and
• respond to them in time so they can meet legal deadlines for your claim.

The Workers’ Advocate Office may withdraw services and representation if, in their opinion:

• they cannot support your reconsideration or appeal; or
• what you expect is unreasonable for your claim. 

You may still decide to pursue the reconsideration or appeal on your own.

Some of the reasons why the Workers’ Advocate Office may not be able to support you include the following.

• After reviewing the available information about your claim, there is no reasonable basis to support a reconsideration or appeal.
• Your behaviour is abusive, disrespectful, or threatens staff safety.
• You’re asking the workers’ advocate to act in a way that is dishonest, unlawful, or inconsistent with their role and responsibilities.
• You’ve abused the workers’ compensation system.
• You do not follow the advice of the workers’ advocate.
• You repeatedly fail to follow the service commitment and standards of the Workers’ Advocate Office.

The Workers’ Advocate Office will provide you with written reasons for refusing or withdrawing services.

You can file a complaint about the workers’ advocate or the Workers’ Advocate Office.

1. Write out your complaint.
2. Submit your complaint.
   Email: [email protected]
   Fax: 867-393-6346
   Mail:
   Government of Yukon
   Workers' Advocate (Q-1)
   Box 2703
   Whitehorse, Yukon Y1A 2C6

After you submit a complaint

The Workers’ Advocate Office’s manager will review your complaint and consider the relevant information. 

You’ll receive a written response explaining the outcome and reasons for the manager’s decision within 15 business days.