Have you been affected by a crime? Do you need help supporting a victim of crime?
Victim Services provides help for victims dealing with a range of different crimes.
It does not matter whether the victim has reported the crime, a charge has been laid or if there has been a conviction. We provide services to all people affected by a crime.
What does Victim Services do?
- Provide crisis support (no appointment needed)
- Help victims understand their options
- Inform victims about resources available to them
- Share information about the court process, including how victims can participate
- Inform victims about their rights
- Provide support and information for victims throughout the criminal justice process, as needed
- Help victims develop a safety plan and apply for protective court orders
- Help victims prepare victim impact statements
- Provide information to communities on how to prepare community impact statements
- Provide emergency support with the Victims of Crime Emergency Fund
Who can access Victim Services?
No 2 people affected by crime have the same experience. We recognize that everyone has their own support needs, and we're here to help you through a difficult time.
Victim Services can be accessed by:
- victims of a crime;
- witnesses of a crime;
- friends and family members of a victim; and
- service providers who support people affected by crime.
When should you contact Victim Services?
You can contact us at any time – right after the crime occurs, or days, weeks or months later. It’s up to you, but getting in touch earlier means we can offer you more options.
Our offices are open 8 a.m. to 4:30 p.m., Monday to Friday. You can phone us or drop by (no appointment required).
VictimLink toll free: 1-800-563-0808. VictimLink provides support, answers your questions and helps you find options in your community.
If it's an emergency, call your local RCMP detachment.
Is Victim Services confidential?
You're in control. Victim Services will not force you to do anything. We're here to listen to you and provide you with the information you need.
We will not discuss your situation with anyone else without your knowledge and permission. On occasion, law requires us to inform others.
No information concerning you will be released to anyone unless:
- the court subpoenas information from us;
- there's a threat that you may do harm to yourself or to someone else;
- we believe there to be any recent real or suspected threat of child abuse, neglect or witness to violence; or
- you sign and give us permission.
You can phone or drop in to talk to us (no appointment required) Monday through Friday between 8 a.m. to 4:30 p.m.
In person: 301 Jarvis Street, 2nd floor
Toll free: 1-800-661-0408, extension 8500
In person: 813B 3rd Avenue
In person: 820 Adela Trail