Find out about Victim Services
We offer free, voluntary and confidential services for victims of all crimes.
We provide services to all people affected by a crime. We can help at all stages of the criminal proceedings.
You do not need to report the crime to police to get help.
Who can receive services?
- Victims of crime
- Children and youth victims of crime
- People who witness a crime
- Family and friends of a victim of crime
- Service providers who support people affected by crime
We know that each person affected by a crime has a unique experience and different needs.
How can you get help?
You do not need to:
- report the crime to police to get help; or
- make an appointment.
You can get help:
- in person;
- on the phone; or
- by email.
You can receive services anonymously. We do not ask for:
- immigration status; or
- other documents.
When should you contact Victim Services?
If it's an emergency, call 911.
You can contact Victim Services at any time: right after the crime or days, weeks or months later. It’s up to you.
The earlier you get in touch, the more options we may be able to offer.
Does Victim Services work with victims of all types of crime?
Find out about specific crimes:
- Domestic violence
- Sexual assault
- Stalking (criminal harassment)
- Physical violence and threats
- Property crimes and theft
- Impaired driving
What does Victim Services do?
- Provide crisis support
- Helps victims understand their options
- Provide emergency funding (VCEF)
- Shares information about the court process, including how victims can participate
- Informs victims about victims' rights
- Provides support for victims throughout the criminal justice process
- Accompanies victims to places such as hospital or police if requested
- Helps victims develop a safety plan
- Helps victims apply for a court order to keep someone away
- Helps with a victim impact statements
- Provides information on community impact statements
- Help victims find resources
We work collaboratively with:
- community organizations;
- First Nations;
- transition homes;
- the RCMP; and
- other health and justice system partners.
Victim Services believes in:
- safety; and
- respect for people’s experiences and choices.
Victim Services will:
- not tell you what you have to do;
- help you through a difficult time; and
- listen and provide the information you need to make your decision.
Will Victim Services tell people what you've told them?
Victim Services will not discuss your situation with anyone without your knowledge or permission.
We are required by law to tell other support services if:
- a child is at risk of harm; or
- a person intends to harm themselves or others.
This could be Family and Children's Services, the RCMP, ambulance or Adult Protection.
You can phone or drop in to talk to us (no appointment required) Monday through Friday between 8:30 a.m. to 4:30 p.m.
In person: 301 Jarvis Street, 2nd floor
Toll free: 1-800-661-0408, extension 8500
In person: 813B 3rd Avenue
In person: 820 Adela Trail